Success Stories

Discover how Appello has empowered our customers to transition to digital telecare. Explore inspiring success stories and see how our products and services have made a difference.

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Simplifying the digital telecare switchover

Sometimes it's about knowing what to ask. Our short guide includes 10 critical questions you need to ask before upgrading your telecare systems.

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Housing Management Warden Call Systems

Orbit and Appello Upgrade Historic Independent Living Site

Appello upgraded a complex listed 16th-century site to a fully digital telecare alarm system, Smart Living Solutions, delivering a high-quality, compliant, well received result.

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Housing Management Warden Call Systems

Agamemnon Housing embraces Digital Switch with Appello

Appello’s Smart Living Solutions seamlessly transitioned Agamemnon Housing from analogue to digital telecare, enhancing resident safety and communication.

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Local Authorities Warden Call Systems

Blackpool Coastal Housing introduce Appello digital telecare

Blackpool Coastal Housing seamlessly transition to digital telecare technology, with Appello's Smart Living Solutions, enhancing resident communication and support with a future-proofed system.

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Local Authorities Warden Call Systems

Cardiff Council Transforms Community Living Schemes

Cardiff Council upgrades 9 community living schemes with Appello’s Smart Living Solutions digital telecare, enhancing resident safety and communication.

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Housing Management Monitoring ARC Software

Your Housing Group – Digital Telecare Monitoring

Your Housing Group transition to a unified telecare system using Appello’s CareNet EVO, monitoring over 4,500 connections across multiple housing associations.

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Partners Monitoring Services

Housing 21 partners with Appello to deliver secure telecare

Residents benefit from modern, secure and reliable telecare systems, as Appello supports Housing 21's digital transformation ready for the digital switchover.

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Local Authorities Out of Hours

Appello Delivers Tailored Out of Hours Service to 85,000

Appello provides tailored out of hours service for 40,000 East Northamptonshire Council households - 24/7 support in a variety of emergency situations.

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Partners Private Retirement Monitoring Services

FirstPort and Appello collaborate on Telecare Monitoring

The partnership evolves to digital telecare monitoring to meet changing market and resident expectations, with real-time data to enhance efficiency, service delivery and resident care.

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Housing Management Monitoring ARC Software

Careline Support Enhances Call Handling with CareNet EVO

Careline Support transitioned to CareNet EVO for improved efficiency, operator/customer experience and call handling, for both digital and analogue set up.

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Housing Management Warden Call Systems

PA Housing’s Digital Journey to Date

PA Housing transitioned legacy analogue telecare systems to digital solutions and enhanced resident inclusion with My PA app.

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Housing Management Monitoring Services

Teign Housing Utilises Appello Monitoring and AppelloSBR

Appello monitors 1,200 alarms and delivers out of hours service to 3,600 Teign Housing properties with AppelloSBR, delivering self-service functionality and enhancing resident support.

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Housing Management Monitoring ARC Software

Careline Support delivers future-proof digital service

In this short interview with James Knight, Monitoring Services Manager at Careline Support, we look at their decision-making process, the implementation process and experiences over six months of delivering services to customers through CareNet.

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Partners Monitoring ARC Software

NRS Healthcare Sees 27% Reduction in FTCF

Appello DigitalBridge reduces NRS Healthcare first time call failure rates by 27%, improving call reliability and safety for their 3,500 telecare users.

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Housing Management Monitoring Services

Plus Dane Housing – Transforms resident monitoring

Secure digital platform AppelloSBR gives Plus Dane Housing real-time data, improving emergency response, resident services and ensuring GDPR compliance.

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Proud to be supporting...


Why Appello?

Over

50,000

vulnerable people

living safer lives, digitally connected by Appello.

Over

2.5 million

digital calls

managed by our Careline team.

Supporting

4 out of 5

of the UK's specialist housing providers

on their digital telecare journey.

A helping hand with your digital switchover

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