Appello CareNet Platform Enables Careline Support to Deliver Future-Proof Digital Service

The solution and result

Careline Support Ltd selected Appello CareNet as their monitoring centre platform. CareNet’s digital capabilities allowed for immediate handling of digital calls from day one and aligned with the company’s ongoing digitalisation efforts. 

The platform’s intuitive design and functionality, including live ‘break in’ and ‘remote observation’ features, enabled smooth operator training and supported remote work for the team. The close communication and ongoing support from Appello throughout the implementation process made a significant impact on their success.

"Beyond the confidence we had in the digital capabilities, we were very impressed with how there are so many ways to do things in CareNet.

You can access records from multiple routes and make large updates easily, this makes the platform efficient to use but also intuitive. In a time critical role, these features highlight how CareNet is a platform specifically created for this environment.”

- James Knight, Monitoring Services Manager at Careline Support

Find out more about Appello CareNet EVO

Appello CareNet EVO is a cloud-hosted monitoring centre platform designed for telecare and emergency response services. With robust digital capabilities and an intuitive interface, CareNet EVO supports the efficient handling of emergency and wellbeing calls, offering seamless integration with existing systems.

As part of the Appello Cloud suite, CareNet EVO enables organisations to adapt to the digital transition in telecare services. It supports remote operations, real-time data access, and user-friendly features for operator training, making it a future-proofed solution for modern care providers.

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