Privacy & Cookies Policies

Privacy Statement

Firstly, welcome to the Appello website!

Appello (“we”, “us”) is committed to protecting and respecting the privacy of visitors to its website.

This privacy policy explains how we collect, store and use personal data about you, when you access our website. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By accessing, browsing or otherwise using this website, you confirm that you have read and understood this privacy policy.

About Appello

Wherever the name “Appello” is used on this website, this refers to Appello Ltd, which is one of the trading companies of the Appello Group that operate in the United Kingdom and who offer various products offer products, information or services to different consumer types through different channels.

A full list of the Appello Group trading companies is detailed on the Appello trading companies tab.

Scope
This Policy applies to all customers whose personal data are directly collected and processed by Appello Ltd.

You can access each section of our Privacy Policy by navigating through the tabs on the left.

Links to other websites

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

Information we may collect 

We may collect and process the following data about you:

• Information that you provide by filling in forms on our site appello.co.uk (our site) and completing paper forms available at other locations and responding to promotions. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. If you contact us, we may keep a record of that correspondence.
  
  
• We may also ask you to complete surveys and participate in market research projects that we use for research purposes, although you do not have to respond to them.
  
  
• Details of transactions you carry out through our site.

• Details of your visits to our website (see cookies policy for full details) and the resources that you access.
  
  
• Company Bank details (for payment purposes only when purchasing or subscribing to our product(s))

How we collect information

We may collect and process information about you in the following ways:

• Information that you provide to us when you phone us; fill in forms on our websites; by completing paper forms that we send out to you or available at other locations; or, when you respond to our promotions;
• If you contact us, we may keep a record of that correspondence;
• When you complete surveys and participate in market research projects that we use for research purposes, although you do not have to respond to them;
• Details of transactions you carry out through our website;
• Details of your visits to our website, your customer journey and the resources that you access;

Why we use the information

We gather this information to allow us to process your registration, process any orders you may make and to provide the goods or services requested.

In particular, we (and our service providers when acting on our behalf) may use your information to:

• Provide you with goods and services;
• Contact you and/or the recipient of the service and any emergency contacts about the service, if necessary
• Enhance the Service;
• Develop new products and services; and,
• Contact you to provide voluntary customer satisfaction feedback and suggestions.

The relevant information is also used by us, our agents and sub-contractors to provide you with statements of your account and to communicate with you on any matter relating to the conduct of your account and the provision of the goods or services or in general. If you agree, we may also contact you about other products and services we think may be of interest to you.

If you visit any of our websites, we may aggregate information and statistics for the purposes of monitoring website usage in order to help us to develop our website and our services. We may also provide such aggregate information to third parties. These statistics will not include information that can be used to identify you.

We will use your bank account details to process the payment for the goods and/or services you have requested from us.

Marketing use

How we use information for marketing purposes.

We and our group companies may wish to provide you with information about:

• Special features of our website or any other service or products we think may be of interest to you.
  
  
• Provide you with related information from third parties we think may be of interest to you. 
• We may also provide your information to carefully selected third parties whose products or services we believe may be of interest to you. 

If you do not wish us to use or disclose your information in this way, please email our marketing team marketing@appello.co.uk.

You can also ensure the relevant box situated on the form on which we collect your data is left unticked. 

If you agree to us providing you with marketing information for now, you can always opt out at a later date if you change your mind.

Our legal basis for processing your personal data

We process your personal data on the basis of one or more of the following legal reasons:

• To perform the contract we have entered into with you for the provision of emergency monitoring services or the supply of products; or
  
  
• Because you have given us your permission.

Your data may be shared with Appello group companies for the purpose of managing and maintaining your account and providing products and services you have requested.

IP addresses and cookies overview

If you use our website, we may collect information about your computer, including where available your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users’ browsing actions and patterns.

For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our site and to deliver a better and more personalised service.

For further information about cookies visit www.aboutcookies.org or www.allaboutcookies.org.

You can opt out of cookies in three ways:

1. Set your browser not to accept cookies and the above websites tell you how to remove cookies from your browser.
2. Use our cookies banner pop up on any page to opt out of cookies (which will save that preference selected).
3. Access the cookies policy opt out form at any point on the cookies section of our website – the second tab on this page.

However, if you select this setting, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference not to be tracked. This may mean you will be unable to access certain parts of our site.

You can find out more about the types of cookies we use on the Cookies Policy tab.

Our Responsibilities

All employees of Appello who interact with data subjects are responsible for ensuring that this notice is drawn to the data subject’s attention and their consent to the processing of their data is secured, where required.

The Data Protection Officer is responsible for ensuring that this notice is made available to data subjects prior to Appello collecting/processing their personal data.

Disclosure of your data

Appello will not transfer your personal data outside the European Economic Area.

We may, under contract, disclose your information to third parties who are involved in providing the Service, including their partners, agents and contractors.

We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries.

We may share some parts of your personal data with FirstPort Plc, which is a subsidiary of Knight Square Ltd, our parent company. The purpose of this sharing is for the provision of IT and system administration services.

We may disclose your personal data to other third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Appello, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction, including HMRC.

Sale of business

If there is a change in the ownership of the company that;

i) collected your data, or,

ii) which provides any related service,

we may disclose your personal information to any new owners.

If any of the Appello businesses (or any one of them) are sold or integrated with another business your details may be disclosed to our advisers and any prospective purchasers and their advisers, and will be passed on to the new owners of the business.

Security

How we protect your information

Appello will not transfer your personal data outside the European Economic Area.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We will use all reasonable efforts to safeguard your personal information, but unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data or the integrity of any personal information which is transferred from you or to you via the Internet. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access. However, you should be aware that the use of the Internet is not entirely secure and for this reason we cannot guarantee the security of your information.

We have put in place procedures to deal with any suspected personal data breach and will notify you and the Information Commissioner of a breach where we are legally required to do so.

Your rights

At any point while we are in possession of/or are processing your personal data, you, the data subject, have the following rights:

• Right of access – you have the right to request a copy of the information that we hold about you. If you would like a copy of some or all of your personal information, please contact The Data Controller (details below). Any access request (DSAR) may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you;
  
  
• Right of rectification – you have a right to correct data that we hold about you that is inaccurate or incomplete;
  
  
• Right to be forgotten – in certain circumstances you can ask for the data we hold about you to be erased/anonymised from our records – in some circumstances some records may need to be retained for business use and/or service provision, but your personal information can be removed;
  
  
• Right to restriction of processing – where certain conditions apply to have a right to restrict the processing;
  
  
• Right of portability – you have the right to have the data we hold about you transferred to another organisation;
  
  
• Right to object – you have the right to object to certain types of processing such as direct marketing;
  
  
• Right to object to automated processing, including profiling – you also have the right not to be subject to the legal effects of automated processing or profiling; and,
  
  
• Right to judicial review – in the event that Appello refuses your request under rights of access, we will provide you with a reason as to why. You have the right to complain as outlined in the complaints paragraph below.

We may ask you, to correct information you or we think is inaccurate, and you may also ask us to remove information which is inaccurate.

You can request to enact any of these rights by contacting our Data Controller:

Via post:

Data Controller, Appello, Oregon House, 19 Queensway, New Milton, Hampshire, BH25 5NN.

Or directly on:
Email: dataprotection@appello.co.uk
Phone: 01425 626329

Raising a complaint

Wish to raise a complaint?

In the event that you wish to make a complaint about how your personal data is being processed by Appello, or how your complaint has been handled, you have the right to lodge a complaint with our Data Protection Officer (see details below), and if you are not satisfied with how we have resolved your complaints, you have a right to contact the Information Commissioner’s Office.

The Data Controller, Appello, Queensway House, 11 Queensway, New Milton, Hampshire, BH25 5NR

Email: dataprotection@appello.co.uk
Phone: 01425 626329

Data retention

Our Retention Period

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and the applicable legal requirements.

Changes to our Privacy Policy

We keep our Privacy Policy under regular review and we will place any updates on our websites.

Appello (“we”, “us”) is committed to protecting and respecting the privacy of visitors to its website.

This privacy policy explains how we collect, store and use personal data about you, when you access our website. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By accessing, browsing or otherwise using this website, you confirm that you have read and understood this privacy policy. If you do not want your data to be used as set out in this privacy policy, you should not use this Website.

Appello trading companies

Appello is the trading name of the following companies:

Appello Telehealth Limited, a company registered in England and Wales under company number 04174104.

Appello Careline Limited, a company registered in England and Wales under company number 03229746. - You can view their own privacy policy and how to manage your data with them on their related website - the link to which is available here: Careline Monitoring UK Limited.

Appello Smart Living Solutions Limited, a company registered in England and Wales under company number 01444995.

The registered office of all of the companies trading on this site is at Oregon House, 19 Queensway, New Milton, Hampshire BH25 5NN.

Cookies Policy

This website stores cookies on your computer. These cookies are used to collect information about how you interact with our website and allow us to remember you. We use this information in order to improve and customise your browsing experience and for analytics and metrics about our visitors both on this website and other media.

If you decline, your information won’t be tracked when you visit this website. A single cookie will be used in your browser to remember your preference not to be tracked.

How we use cookies:

This site uses cookies. We use cookies mainly to improve and analyse your experience on our websites and for marketing purposes. Because we respect your right to privacy, you can choose not to allow cookies. Blocking cookies may negatively impact your experience on the site and limit the services we are able to provide.

You can change your cookie settings for our website using the button below.

You can also choose to "Reject All" cookies in the cookie banner. Except for essential cookies, all cookies will expire after 180 days. 

Types of cookies we use

Strictly necessary cookies:

These are cookies that are required for the operation of our website. These essential cookies are always enabled because our website won’t work properly without them. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. 

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in, or filling in forms. You can switch off these cookies in your browser settings but you may then not be able to access all or parts of our website.  Learn more about necessary cookies.

Analytics:

These cookies help us to understand how visitors engage with the website. We may use a set of cookies to collect information and report site usage statistics. In addition to reporting site usage statistics, data collected may also be used, together with some of the advertising cookies described, to help show more relevant ads across the web and to measure interactions with the ads we show.

Functional:

We use a set of cookies that are optional for the website to function. They are usually only set in response to information provided to the website to personalise and optimise your experience, as well as remember your chat history. 

Advertisement:

We use cookies to make our ads more engaging and valuable to site visitors – to personalise content, ads and to analyse our traffic. Some common applications of cookies are to select advertising based on what’s relevant to a user; to improve reporting on ad campaign performance; and to avoid showing ads the user has already seen.

We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you’ve provided to them or that they’ve collected from your use of their services.

From time to time we may use:

• Google Ads and Tracking – you can read their privacy policy here: How Google uses information from sites or apps that use our services – Privacy & Terms – Google

• LinkedIn ad services – you can read more about how this works and access the LinkedIn privacy policy here: Cookie and Ads Settings interaction | LinkedIn Help

  
  

Learn more about advertisement cookies and how they integrate with our website.

Any questions? 

If you have any questions or concerns about our use of cookies, please send us an email at dataprotection@appello.co.uk. 

Policy review 

This policy will be updated annually or in response to changes in legislation or best practice guidance.