Appello | Understanding the digital switchover

First time call
failures averaged
20% in 2024

That’s hundreds of thousands of delayed responses from analogue telecare devices, putting people at risk every day.

Critical devices are
failing more often
than working

Some analogue warden call systems are experiencing failures at an alarming 50% of the time, stressing the need to switch to digital.

First time call
failures can often
be a hidden issue

The monitoring centre can’t see the analogue call failure at the time of occurrence, as this can only be identified during later analysis.

Analogue is already at risk and so are your most vulnerable residents

There’s no time to hesitate. This is a golden window of opportunity to set yourself up for success as the digital transition progresses. With analogue systems already at risk, the number of first time call failures is on the rise — which has significant consequences for your residents and your ability to reliably meet their urgent needs on a minute-by-minute basis.

20%

First time telecare calls failed in December 2024

You have a huge responsibility on your shoulders given the safety of your residents is at stake.

That’s why we educate our customers on the digital telecare switch first. So, you have all the facts at your disposal to make your decision with clarity and confidence.

First Time Call Failure (FTCF)

Due to compatibility issues between analogue systems and the digital telecoms network, calls fail to appropriately reach the alarm receiving centre and can result in emergency response delays.

Round trip delay

A round-trip delay happens when the timing between the tones sent by the analogue device is altered when converted to digital — resulting in call failure.

Resource

Discover the latest analogue First Time Call Failure rates this month

Find out more

Data malformation

Data malformation occurs when the tones are altered during the conversion to digital. Again, this results in call failure.

Resource

Managing the transition to digital telecare; how to plan and procure the right digital solution

Find out more

End-to-end digital

Digital devices that do not rely on analogue, enabling a digital connection from alarm through to the monitoring centre.

Solutions to pave the way through your digital transition and beyond

Digital warden call systems

Leading the way since 2016

Since installing the UK’s first-ever digital warden call system, we’ve been committed to improving safety, security and wellbeing with ground-breaking solutions to serve the telecoms network. With over 45,000 installations since 2016, we’re as passionate as ever about everything from consultation and design to maintenance and customer support — improving life experiences through video communication and creating invaluable efficiencies for housing providers.

Find out more

Dispersed alarms

Empowering innovation in independent living

When it comes to dispersed alarm systems, ensuring a safe and reliable digital connection to a monitoring system is paramount. Providing vulnerable residents with the reassurance and confidence they need to live independently is at the heart of our SmartLife device — with backward analogue capabilities for those organisations still progressing to digital.

Find out more

Monitoring ARC software

Keeping 400k vulnerable people connected 24/7

Bringing digital to the forefront of our telecare monitoring services has been a business priority for over a decade, so you can rest assured that we’ve built a solid foundation well before the switch-off date. With the launch of our award-winning CareNet EVO platform, we’re confident in our ability to support a robust and efficient call handling experience for end users and operators alike.

Find out more

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Your guide to the digital switchover

Find out what the digital switchover means in practical terms and what housing providers and service commissioners need to do next to ensure the safety of their customers.

Visit our Video Library

View our range of informative and educational videos to support you on the move to digital telecare.

Speak to an expert

If you want a pain-free way to transition to digital telecare, we’d love to chat. Book in a free consultation with one of our experts today.

Your one-stop-shop for understanding the
digital switchover

First time call
failures averaged
20% in 2024

Critical devices are
failing more often
than working

First time call
failures can often
be a hidden issue

Analogue is already at risk and so are your most vulnerable residents

20%

First time telecare calls failed in December 2024

Find similar insights in our resource library