Appello secures digital warden call contract with East Renfrewshire Council

Summary

Smart Living Solutions installed in eight sheltered housing developments.

Supported over 200 residents.

Staff will have the ability to work remotely.

We’re delighted to announce Appello has been chosen by East Renfrewshire Council to upgrade their analogue warden call system. This significant contract win sees our end-to-end digital telecare product, Smart Living Solutions, installed across East Renfrewshire’s eight sheltered housing developments, which support over 200 residents.

East Renfrewshire’s main aim with the upgrade is to ensure compatibility with the new digital network and safeguard the reliability of their telecare services. This means they need to replace their current warden call system, which uses analogue technology, with a fully digital solution.

The council had identified a number of essential criteria for their digital warden call system, including:

Simultaneous call handling with priority for critical alarms, such as smoke alarms, over less urgent alerts.
An I’m OK feature so residents can easily communicate their wellbeing to wardens.
Ability for staff to work remotely and manage the system efficiently, including assigning peripherals to tenants and generating reports on aspects such as volumes of calls.

It was also vital the chosen solution was compliant with the latest industry standards for communications, in particular supporting Now-IP, the recommended protocol for group living schemes.

“This is an important step forward in our digital journey and I’m sure our residents will reap the benefits of this improved, digital service. Installing a fully digital solution will ensure that the service remains fit for purpose and we can continue to provide excellent care for those who need it most in our communities.”

Owen O'Donnell

council Leader

Smart Living Solutions Offers

1

End to end digital

Designed for the digital network and proven within group living schemes across the UK.

2

Improves safety

Almost instant and reliable digital communications to mitigate the risk of first time call failures.

3

Enriches lives and promotes independence

Residents can manage the support they receive with features including video calling and an I'm OK function.

4

Enables integration

Offers the opportunity to expand your services by linking with other systems and devices, such as payment portals and smart home technology.

5

Ease of access

Staff can manage multiple properties remotely, carry out day-to-day tasks and target their support using the online management system, Appello HQ.

6

Data at your fingertips

Allows greater insight into your residents' needs so you can identify ways to improve your services.

Craig Barlow- Managing Director, Appello:

“We’re thrilled to partner with East Renfrewshire Council and help them embrace the benefits of an end-to-end digital telecare service. Smart Living Solutions has been specifically designed for the digital network and is tried and tested within group living schemes across the UK, so we were well placed to meet what was rightly a robust specification for their new digital warden call system. We’re looking forward to working closely with East Renfrewshire to enable a smooth transition – as well as ensuring they can make the most of all that Smart Living Solutions offers for both their residents and staff.”

Smart Living Solutions is Appello’s flagship digital telecare solution. Our innovative and future-proof products cover everything from the essentials of digital telecare through to the transformation of supported housing services for truly person-centred care.

Find out how we’re simplifying the digital switchover for specialist housing providers. Contact us to discuss your requirements and get expert advice on a pain-free transition to digital telecare.

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