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Teign Housing Enhances Resident Support with Appello Monitoring and AppelloSBR

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Summary

Appello monitors 1,200 alarms and delivers Out of Hours services to 3,600 properties for Teign Housing.
AppelloSBR enables self-service, improving data accuracy and saving time.
Reliable monitoring services supported Teign Housing during the COVID-19 pandemic.
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About the company

Teign Housing, founded in 2002, is a charity and registered social landlord managing over 3,600 homes across Teignbridge, South Devon. Their properties span a diverse area, including Dartmoor National Park, Newton Abbot, Teignmouth, and Dawlish. Teign Housing provides lifeline services to residents, ensuring safety and support through innovative technology and monitoring solutions.

The challenge

Teign Housing needed efficient monitoring services for over 1,200 personal emergency alarms and an Out of Hours service for 3,600 properties. Additionally, they sought a self-service platform to improve efficiency, data integrity, and customer service, especially during the challenges presented by the COVID-19 pandemic.

The solution and result

Appello provided Teign Housing with monitoring services that ensure calls are answered within seconds, improving response times and customer satisfaction. 

Regular performance meetings maintain service quality, and Appello’s Assisted Living Response Team (ALRT) reduces ambulance call-outs by assisting non-injured individuals who have fallen.

AppelloSBR enables self-service for staff, allowing real-time updates to personal records, improving data accuracy, and saving time. During COVID-19, Appello’s continuity plans and remote working capabilities ensured uninterrupted support for residents, with clear communication throughout the pandemic and onwards.

“An additional major feature we noticed after implementing the monitoring service, was that our calls were answered within seconds. It removed the waiting period that individuals were having to go through and enabled a quick response to our customers… Appello’s call monitoring service is very efficient and has been an asset to our alarm service.”

Amanda Nicholls

Head of Housing Services, Teign Housing

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Benefits of the solution

1

Calls are answered within seconds, enhancing customer satisfaction and service delivery.

2

AppelloSBR enables real-time updates, improving data accuracy and efficiency.

3

ALRT reduces ambulance calls, extending support to non-injured fall incidents.

4

Remote working capabilities ensured resident support during COVID-19 lockdowns.

5

Regular performance meetings provide continuous improvement and customer feedback integration.

Find out more about Monitoring Services and AppelloSBR

Appello Monitoring Services provide rapid response and reliable support for personal emergency alarms, ensuring safety and peace of mind for customers. 

With extensive experience in telecare, Appello delivers a professional, responsive service that adapts to customer needs and exceeds expectations. AppelloSBR is a cloud-based platform designed for efficiency and accuracy in telecare services. It empowers staff to update personal records in real-time, saving time and ensuring data integrity. Together, Appello Monitoring Services and AppelloSBR provide a comprehensive solution for modern housing and care providers.

Learn more

Download Brochure

Find out more about AppelloSBR, a cloud-based platform for telecare services.

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