Introduction Blackpool Coastal Housing (BCH) provides sheltered accommodation in 20 schemes across Blackpool, Lancashire. As an...
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Looking for yourself or a loved one?
We provide emergency alarms and assisted living services to individuals across the UK.
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Introduction
Creating safer, happier and enriched communities through technology, people and innovation.
Our market-leading Technology Enabled Care services have been empowering people to live more independently for over 30 years. We provide digital hardwired and dispersed alarms alongside robust monitoring solutions. Both work in tandem with our innovative, cloud-based management and information tools, helping you move to digital Technology Enabled Care with confidence. If you are looking for digital telecare services for yourself or a loved one, please visit our Consumer Shop.
Services
SmartTEC
An innovative range of hardwired and dispersed digital alarms, empowering people to lead independent and fulfilled lives.
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Appello Careline Services
The right support at the right time. Forward-thinking monitoring solutions for the housing, health and care sectors, helping you deliver exceptional services to meet customers' needs.
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Buyer's Guide
Finding the right digital telecare solution for your needs with our Buyer's Guide
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Discover SmartTEC
Safer, smarter Technology Enabled Care services
Helping people to live independent and fulfilled lives. Discover our innovative digital hardwired and dispersed telecare alarms – from the essentials of digital telecare through to the transformation of your services for truly person-centred care.
35,000 +
Digital Technology Enabled Care service users
35,000 +
Digital Technology Enabled Care service users
650 +
Digital developments across the UK
650 +
Digital developments across the UK
Appello Careline Solutions
The right support at the right time with digital monitoring
Award-winning monitoring and call handling solutions for the housing, health and care sectors. Provide exceptional services that meet your customers’ needs. For those requiring monitoring services or who run their own.
Appello Cloud Services
Greater insight and control at your fingertips
Our suite of cloud-based applications help you manage and develop your digital services. Appello Cloud Services work in tandem with our SmartTEC and monitoring solutions for safer, integrated and insight-led technology enabled care.
20+
Housing Providers utilise Appello Cloud
20+
Housing Providers utilise Appello Cloud
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Appello Cloud Services
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Appello Cloud Services
Wherever you are, feel in control of your Technology Enabled Care (TEC) equipment with AppelloHQ.
A gateway to manage and gain insight from the data held on service users within the monitoring centre.
Mitigate the risk of call failures associated with the upgraded telecoms network, by converting analogue protocols to digital.
Award winning, Technology Enabled Care (TEC) digital call handling platform, cloud hosted for flexibility and scalability.
Add-on integration service for AppelloSBR providing a deeper level of insight into customers wellbeing from multiple devices.
AppelloDMP for SmartLife, our secure management tool provides easy access wherever you are for upgrades and programming along with 24/7 device monitoring.
Wherever you are, feel in control of your Technology Enabled Care (TEC) equipment with AppelloHQ.
A gateway to manage and gain insight from the data held on service users within the monitoring centre.
Mitigate the risk of call failures associated with the upgraded telecoms network, by converting analogue protocols to digital.
Award winning, Technology Enabled Care (TEC) digital call handling platform, cloud hosted for flexibility and scalability.
Add-on integration service for AppelloSBR providing a deeper level of insight into customers wellbeing from multiple devices.
AppelloDMP for SmartLife, our secure management tool provides easy access wherever you are for upgrades and programming along with 24/7 device monitoring.
Case Studies
East Northamptonshire Council and Appello working in partnership to develop a valuable and enhanced customer service to approxi...
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Background Cardiff Council is responsible for nine supported community living schemes across the region, these schemes provide ...
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Testimonials
Tony Tench
Chief Operating Officer, Housing21
Denise Williams
Head of Support, Blackpool Coastal Housing
Wendy Wells
Head of Policy and Business Implementation at Guinness Care
We Have Been Leading The Way
For Over Three Decades
DRAG ME
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Appello Careline (the CarelineUK) receives first emergency monitoring call.
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Appello expands the scope of service to include management & commissioning of telecare technology.
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Appello Careline becomes the largest monitoring centre in the UK, and continue to grow to support over 230,000 connections.
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Develop CareNet the UK’s first digital call handling platform. Appello becomes UK’s only digital TEC monitoring centre.
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Appello launch Smart Living Solutions, UK’s first digital emergency call and wellbeing system. This grows to support over 10,000 people in 24 months.
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CareNet is awarded Best Use of Technology at UK Contact Centre Awards, whilst Appello Careline reaches over half a million digital calls received.
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Appello leads the way in becoming
accredited onto the new Quality Standards Framework (QSF) set by industry body TSA. -
Launch Appello Cloud, a range of internet hosted services including remote access capabilities to support customers during COVID-19.
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Appello introduces SmartLife and SmartConnect into their SmartTEC range.
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Appello and Housing 21 awarded Best Use of Technology in Seniors Housing.
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Appello complete SLS installation in 500th housing development and surpass milestone of managing over 10 million digital calls.
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Over 25,000 digitally connected customers.
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Appello surpass milestone of managing over 10 million digital calls.
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Appello become members of the UK Contact Centre Forum.
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SmartLife upgraded to SmartLife DUAL the UK’s first digital dispersed alarm with interoperability and a Dual SIM.
Insights
Latest From Appello
News
Events/Webinars
Resources
Blog
Currently showing:
News
Event
Venue: Cardiff City Stadium, Cardiff, Wales
Date: Tuesday 18th August 2020
The event will provide an opportunity to hear about the latest digital telecare and monitoring services available, and provides an...
Event
Venue: St James Part, Newcastle
Date: Thursday 13th August
The event will provide an opportunity to hear about the latest digital telecare and monitoring services available, and provides an...
Videos
SmartTEC Suite
Play VideoHow has CareNet supported Appello’s digital strategy?
Play VideoSmartConnect Video
Play VideoMeeting expectations with digital telecare – a customer’s journey
Play VideoSmartLife Video
Play VideoAppelloHQ Introduction
Play VideoOur careline service – Providing reassurance to families and friends
Play VideoAppello SBR – How do we supply housing providers and commissioners with access to data?
Play VideoTime’s running out to switch from analogue to digital telecare
Act now, before you need to press the panic button
There is a rapidly shrinking window ahead of 2025 for housing and care providers to make the digital transition. Upgrading to digital requires time and preparation to deliver the most effective solutions for you and your customers.