Cardiff Council Transforms Community Living Schemes with Appello SLS

The solution and result

In late 2019, Cardiff Council selected Appello’s Smart Living Solutions (SLS) to upgrade the telecare services across its community living schemes, as it met Cardiff’s requirements around safety accreditation and functionality where the other suppliers could not.

Appello’s SLS integrates advanced features like wall-mounted tablets with video/audio capabilities, enhancing resident safety and communication.

The first two implementations at Clos-y-Nant and Brentwood were completed by early 2020, with no disruption to resident care. Appello’s monitoring centre took over interim monitoring while Cardiff upgraded its own system to ensure continuity.

The transition to digital telecare was seamless, and the SLS solution continues to provide enhanced safety and efficiency for Cardiff’s residents.

“Upgrading to any new system can be stressful, and we need to consider the needs and safety of our residents as well. The installation happened over Christmas time, and I was aware we were going to be on skeleton staff. However, the move went seamlessly, and the residents were not impacted at all. Everything went smoothly and it’s still working well today.”

- Richard Ferguson, Senior Technical Manager at Cardiff Council

Find out more about Smart Living Solutions

Appello’s Smart Living Solutions (SLS) is an advanced, fully integrated digital telecare system, designed to meet the evolving needs of housing providers and residents. With features like video calling, door entry systems, and real-time monitoring, SLS supports independent living while ensuring the highest levels of safety and connectivity.

Appello is a trusted provider of digital telecare services, helping housing authorities like Cardiff Council upgrade their systems in preparation for the 2025 digital switchover. Through innovative solutions and expert support, Appello ensures seamless transitions and improved care for vulnerable residents.

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