Housing 21 partners with Appello to deliver digital transformation of care and security

The solution and result

Housing 21 partnered with Appello, a leading provider of technology enabled care services, to address the challenge. Appello’s end-to-end digitally enabled telecare solutions, including a digital monitoring centre, provided the foundation for Housing 21’s digital transformation project.

The partnership began in 2016, with Appello introducing wall mounted tablet devices to replace analogue systems, enabling video calling, video door entry, and visual contact between residents and staff. Housing 21 embarked on a multi-year investment plan to upgrade all 430 developments, allocating £2 million annually to complete the transformation by 2025.

Flexibility in the implementation process allowed Housing 21 to adjust priorities and timelines as needed, ensuring all upgrades were completed effectively. To date, 100 sites have been migrated, with residents experiencing faster emergency response times and improved overall safety and wellbeing.

“Beyond improving functionality associated with traditional monitoring, it was the potential of digital and what it would mean for the future delivery of care that Housing 21 found really compelling.Over the course of our long-term installation project, Appello has been able to accommodate pulling sites forward or moving sites back depending on our operational or commercial considerations at the time. This ability to be flexible has allowed us to keep on track with our programme and accommodate our changing priorities.”

David Mayes, Property Services Manager at Housing 21, commented,

“In addition, digital enables us to look at new service models that promise to deliver added value to our residents and drive efficiencies in care. Ultimately, this means we can differentiate ourselves in an increasingly competitive and challenging market.”

Bruce Moore, Chief Executive Officer at Housing 21

Find out more about our digital telecare solutions

Appello is the UK’s leading provider of digital telecare solutions, offering end-to-end technology, from innovative devices to a fully digital monitoring centre. The solutions empower housing providers to deliver safer, smarter, and more efficient care services.

With Appello’s expertise, organisations can confidently navigate the transition to digital telecare, ensuring resident safety and wellbeing while embracing the benefits of modern, connected care technology.

Learn more