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Maintain your current service
Continue to deliver the service your customers are used to, SmartBridge maintains all your systems current capabilities.
Inbound and outbound calling
Unlike basic converters, SmartBridge supports both inbound and outbound calling, which is crucial for effective emergency response.
A solution for everyone
SmartBridge can be used with a range of devices, supporting multiple analogue protocols, including TT92, TTNew, and BS8521-1.
Analogue to digital conversion without compromise
The SmartBridge, analogue to digital telecare converter, is for hardwired telecare systems in housing developments.
Providing you with the confidence you are continuing to deliver safe, reliable telecare services to your customers. SmartBridge uniquely retains all the important features, utilised by an emergency operator to deliver a safe, effective, and reliable telecare service. This enables you to maintain the level of telecare service you and your customers expect.
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A proven single solution
SmartBridge provides everything you require, consisting of a specially configured Analogue Telephone Adapter (ATA), router with back-up SIM and UPS back-up.
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Designed to ensure service continuity
Provided with a battery back-up which uniquely and critically covers both the converter and router, ensuring service availability during any power or broadband downtime.
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Know the activating device
SmartBridge supports all device codes so the operator knows locations and types of telecare devices activating an alarm.
A solution for all your estate
SmartBridge is not limited to a single analogue device/protocol, meaning it supports a range of your telecare equipment .
A helping hand with your digital telecare switchover
Your digital switchover journey doesn’t have to be overwhelming – Appello is here to make it simple. With our hands-on expertise, we’ll assess your current systems, provide a clear action plan, and guide you through every step of the transition.
Maintain the service you and your customer expect
Some A2D converters compromise your existing telecare service, impacting safety and the call handling experience.
Inbound and outbound calling
Unlike basic converters, SmartBridge supports both inbound and outbound calling, which is crucial for effective emergency response. The ability to make inbound calls and use in-call controls is critical. For instance, during an emergency situation, such as a fire, the operator will need to dial into the site to provide access for emergency services via the door entry system. Additionally, operators may also need to call into other parts of the property to speak to residents or staff supporting in the emergency.
Call transfer
If someone calls from the property door entry system, the operator can select another device in the property to speak to a resident manager, then go back to the door and provide access.
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In call controls
SmartBridge enables operators to manage two-way speech and adjust volumes during calls, ensuring clear and effective communication. This feature is essential for resolving emergencies and providing continuous support to residents.
