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Digital
Developed to handle both digital and analogue calls, CareNet EVO has managed over 1 million digital telecare calls.
Trusted
Trusted by alarm receiving centres across the country, including the UK’s largest emergency call handling centre.
Reliable
Built on a foundation and infrastructure of market leading services to provide you with the confidence to deliver outstanding service.
CareNet EVO overview
CareNet EVO is the leading digital Technology Enabled Care (TEC) call handling platform from Appello. Designed to support the evolution to digital services, CareNet EVO enables monitoring service providers to evolve their services to meet the changing needs of customers in a digital landscape.
Built on a robust infrastructure of market leading services including Microsoft Azure, Amazon Web Services (AWS) and Genesys, CareNet EVO offers TEC monitoring providers with undisputed stability, scalability and flexibility in service delivery.
Digitally Proven
Trusted by monitoring providers across the UK. CareNet EVO has enabled the management of millions of digital TEC calls, more than any other call handling platform.
Data on the move
CareNet EVO is provided with the cloud-based application AppelloSBR which enables monitoring centres to allow their customers and staff to access and edit data in CareNet EVO remotely.
Future-proofed
Technology and innovation are changing rapidly, CareNet EVO is designed as a future-proofed application, that can integrate with next generation technologies.
Enhanced reporting
CareNet EVO enables in depth reporting and data analysis to manage the delivery of careline services and build exceptional customer management processes.
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Resiliance
An exceptional team of organisations and providers ensure CareNet EVO is designed by dedicated professionals who ensure resilience in your monitoring service delivery.
Accessible
As a cloud application, CareNet EVO is highly secure and provides remote access for operators working remotely.
Built for digital
CareNet EVO has been built specifically for the delivery of digital services, with the backward capability to monitor legacy analogue equipment.
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Designed by users
The User Interface has been designed with call operators and efficiency in mind, with navigation and access to information at the heart of the design.
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Underpinned by excellence
Built on a robust infrastructure Microsoft Azure, Amazon Web Services (AWS) and Genesys offering TEC monitoring providers with undisputed stability and flexibility for service delivery now and in the future.
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Enabling you to delvier excellence to your customers
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Choice, now and in the future
Technology is changing rapidly with new devices, innovations and services being developed to meet changing demands within the health, housing and social care sectors.
The CareNet EVO call handling platform is an open environment enabling monitoring service providers to embrace technologies developed across the breadth of the TEC market.
Don't just take our word
With over 1 million digital calls handled through CareNet EVO, it’s a call handling platform that’s trusted by housing and local authority monitoring centres across the UK and Europe, including Sovereign Network Group, Hanover Scotland and Manchester City Council.
Award winning
Recognised as the Best Use of Technology, at the prestigious UK Contact Centre Forum awards, for its leading digital capabilities and design, centred around the operator experience which enables faster and more efficient delivery of response.
