“We’re excited to partner with Hanover Scotland and help bring end to end digital services to its customers. We’re looking forward to supporting Hanover’s move to digital and then exploring how they can build on the opportunities this offers for future growth.”

Craig Barlow, Managing Director at Appello

“We’re absolutely delighted to work with Appello. We believe they are the perfect partner and fit – both strategically, from a future development and innovation perspective, as well as having the right solutions now for our current customers. When our board met Appello, they also felt our values were totally aligned, which was really important to us. We’ve got a great customer base and this partnership allows us to continue to offer the best possible services we can to support our customers.”

Donna Henderson, Director of Strategic Finance at Hanover Scotland

Appello and Hanover have successfully completed a pilot to upgrade four developments, with another 18 to follow over the coming months. Hanover is taking a risk-based approach to the programme, prioritising sites with older equipment. The remaining developments will implement Appello’s analogue to digital converter, SmartBridge, as an interim step to ensure safe services until they are also fully upgraded.

How Appello simplifies the digital switchover

Appello’s innovative and future-proof products cover everything from the essentials of digital telecare through to the transformation of supported housing services for truly person-centred care.

– Smart Living Solutions – our comprehensive digital warden call system

Helping people within supported housing feel safer and in control of their daily lives. Staff benefit from an easy to use management system, enabling them to offer proactive support to residents.

– CareNet EVO – our award-winning call handling platform

Designed for digital but with the capability to monitor legacy analogue equipment. Allows monitoring providers to offer robust, scalable and flexible services to meet a wide range of customer needs, with in-depth reporting enabling exceptional customer management processes.

 – SmartBridge – our advanced analogue to digital converter

Developed to offer a safe and reliable interim solution to the upcoming analogue switch-off. Preserves the full functionality of your telecare services. Unlike many other converters, it crucially enables both in-bound and out-bound calls and works with a wide range of telecare devices across multiple protocols.

For over 40 years, Hanover has provided housing and support across Scotland, with a focus on helping older individuals live fulfilling and independent lives. Currently managing over 5,000 homes, Hanover remains dedicated to enhancing the lives of its tenants through sustainable and community-driven practices.

To find out more about Hanover Scotland, please visit: https://bit.ly/HanoverScotland