Plus Dane Housing Transforms Resident Monitoring with AppelloSBR

The solution and result

Appello began providing monitoring services to Plus Dane Housing in May 2019, supported by its advanced data and analytics platform, AppelloSBR.

This system allows real-time updates and access to resident data, ensuring emergency operators have the latest information when responding to calls. Having access to a 360-degree view of resident data allows the housing provider to improve its own processes and efficiency, while also being vital an emergency situation.

AppelloSBR eliminated the need for annual manual updates and significantly improved efficiency. Managers can now remotely access and update data, onboard new residents instantly, and gain full transparency of calls, including response times and outcomes. By securely storing all data online, AppelloSBR also addresses GDPR compliance concerns, removing the need for sensitive information to be transferred via email or paper.

“AppelloSBR allows our managers to view and update residents’ details in real time. As a result, we know that the information the monitoring centre has is as up to date as possible. This allows us to improve the service that we offer residents. And, importantly ensure that if an emergency occurs, that the call operators have the full resident picture so that they can provide the correct information straight to the emergency services.

For the team, not being faced with a huge annual task to update all our resident and scheme information, such as fire records and approved contractors, will drastically drive time efficiencies, and reduce errors. Often, with handwritten forms, the information can be mis-read and recorded. AppelloSBR has completely changed the way that Plus Dane interacts with its customers. Plus Dane’s staff can now use AppelloSBR to adjust care plans based on call patterns, improving resident services. Looking ahead, Plus Dane plans to integrate Appello’s Smart Living Solutions to further enhance resident safety and connectivity.”

AppelloSBR has completely changed the way that Plus Dane interacts with its customers. The Plus Dane staff can now use it to adjust care plans based on call patterns, improving resident services. Looking ahead, Plus Dane plans to integrate Appello’s Smart Living Solutions to further enhance resident safety and connectivity.

“We know that the information the monitoring centre has is as up to date as possible. This allows us to improve the service that we offer residents.

Our scheme managers are now starting to use AppelloSBR to view manager notes, meaning they don’t have to wait in queue to get them when they arrive on site, saving us time. For our customers that still live in the community, our staff can access the system on a mobile device and update the customers details in real time, without having to return to an office, reducing mileage costs and allowing them to spend more time with the customer.

Our staff can access the system on a mobile device and update the customers details in real time, without having to return to an office, reducing mileage costs and allowing them to spend more time with the customer.”

Chris Birch, Older Persons Technology Lead at Plus Dane Housing highlights

Find Out More About AppelloSBR

AppelloSBR is a leading data and analytics platform, designed to transform resident monitoring and management for housing providers. 

It offers real-time updates, secure data storage, and seamless integration with telecare services, ensuring efficient and compliant operations. By empowering organisations with detailed insights and streamlined processes, AppelloSBR enhances safety, efficiency, and the quality of service delivery, making it an essential tool for modern housing providers.

Learn more