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Appello surpass milestone of managing over 10 million digital calls

As the adoption of digital telecare, warden call and Technology Enabled Care services (TECS) continues to gather pace, many milestones along the way will be reached. In 2018, Appello became the first UK TECS provider to manage one million digital calls, and in 2021 we installed our digital Smart Living Solutions into our 500 customer development, meaning over 25,000 individuals were realising the benefits of digital services.


Although still early in 2022, Appello have already seen another monumental milestone reached, as we proudly announce that we have now enabled and managed over 10 million digital TECS calls. This rapid increase is testament to the wider adoption of digital services and the increased utilisation amongst end-customers, particularly throughout the pandemic. These customers have experienced first-hand how the wider benefits of digital not only improves safety, but also enhances wellbeing, including alleviating some of the challenges around loneliness and isolation.


Upon reaching this milestone, Tim Barclay, CEO at Appello, emphasised its importance: “This is an outstanding achievement for Appello, which highlights our continued leadership in digital TECS. However, the wider implications for the sector are more significant – 10 million digital calls, all with the added benefits of fast connections speed, great clarity, and no call queues, is evidence of the reliability of digital services. It shows that compliant, digital solutions are no longer the future but are the de facto choice for today because they provide the best outcomes for customers.


As the market leader in digital, we are excited about the future milestones we will achieve on this journey. The launch recently of two new products in our SmartTEC range – SmartLife, a new era in dispersed alarms and SmartConnect, an innovative new fully-digital communal system – will only accelerate those moments and we look forward to celebrating them with our colleagues, customers and their customers.”