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Transform your warden call systems with digital, for truly person-centred care


Smart Living Solutions is the market-leading warden call solution for supported housing providers.

Designed for the digital network and proven within group living schemes across the UK. Help the people living in your properties feel safer, more connected to loved ones and in control of their daily lives – and enable your staff to provide proactive and tailored support where it is needed. Smart Living Solutions takes traditional warden call systems to the next level, transforming the delivery of your services.

Managing the Transition to Digital Telecare: How to plan and procure the right digital solution

Managing the Transition to Digital Telecare: How to plan and procure the right digital solution

Are you planning your digital telecare project? Its important to plan a successful project and procure a solution that meets both your organisation and customers’ requirements.

This guide covers:

– Top tips on where to start with your digital project.

– How to identify key stakeholders.

– What the procurement process will involve.

– How to choose a supplier.

– What are the right questions to ask when evaluating different digital solutions.

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Improves safety

Smart Living Solutions utilises industry approved digital protocol NOW-IP BS8521-2, improving individual’s safety and wellbeing.

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Enriches lives

We bring people together through the use of assisted living technology, reducing social isolation and delivering a community environment.

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Enables integration

Flexible connectivity and integration which enables you to expand your services.

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Enhanced features to benefit both residents and staff

LivingHub Unit

Gives residents simple touchscreen access, with a customisable layout so you can personalise with additional services or online tools. Meets British Standards for a reliable, safer connection.

Stylish Pendant

Provides a discreet way to activate an emergency call. Tastefully designed to be non-stigmatising as the world's first jewellery-inspired pendant alarm.

Video Communication

Offers face-to-face interaction with both staff and other residents, helping reduce social isolation and aid independence. Also provides video door entry for increased security and control.

I’m OK Feature

Puts your residents in control of the day-to-day support they receive. Staff can see who requires a visit and prioritise accordingly.

Inactivity Monitoring (Optional)

Assists proactive monitoring, pairing the I'm OK feature with PIR sensors to detect movement within the property.

Bluetooth Compatibility (Optional)

Reduces no-speech calls, as the LivingHub can connect to a range of Bluetooth speakers for two-way audio, anywhere in the home.

WiFi Hotspot (Optional)

Enables residents to stay connected with the outside world, using the LivingHub as a Wi-Fi hotspot to access the internet from their own devices.

The MirrorApp

Allows residents to see who is at the front door and make video calls from the comfort of their armchair, with the flexibility to access core features of the LivingHub on IOS or Android devices.

Smart Living

Tailors support to residents' individual needs. From turning out lights from the comfort of bed to opening blinds when walking into a room, integrate with a range of smart home and other devices for an enhanced living environment.

Providing greater insight and control for your staff

All our digital products are backed by Appello Cloud Services, a suite of online tools that enable safer, insight-led technology enabled care.

AppelloHQ is the management application for Smart Living Solutions, helping staff to carry out duties efficiently and identify ways to improve support for residents.

At a glance
  • Staff can manage multiple properties from one location and target the care they offer.
  • Easy to use – all tasks can be found in one place with the dashboard, which provides an overview of essential information, such as I'm OK notifications.
  • Create reports to unlock data insights, enabling you to identify proactive interventions to make a positive difference to your residents’ lives.

The AppelloApp

Access Smart Living Solutions from anywhere in the home.

From the comfort anywhere in the home with WiFi connection, residents can video call, answer the door and raise an emergency alarm through the MirrorApp.

Features include:
  • Compatible with Smart Living Solutions
  • Video door entry from your tablet or smart phone.
  • Free apartment to apartment calling through tablet device.
  • Emergency alarm connection through tablet device.
  • Set up medication schedules as a reminder on your device.

Continued innovation


Unlock the power of digital with Appello Cloud Services: management tools, valuable data insights and integration with other TEC services.

Your management application for Smart Living Solutions, helping staff to carry out duties efficiently and identify ways to improve support for residents.
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Our analogue to digital protocol conversion tool, providing you with a safe way to manage your transition to digital telecare.
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Your online management tool for our Careline monitoring solutions, enabling seamless sharing of information to help you manage and improve your services.
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Open Environment

Smart Living Solutions works with a diverse range of market-leading telecare devices.

Designed as an Open Protocol Platform, this provides greater flexibility than traditional warden call systems, which ringfence the use of additional products . It allows you to offer residents a broader choice of related equipment alongside your core telecare services to better meet their specific needs.

Enhance personal safety and wellbeing by combining with fall detectors, door opening pendants or health equipment. Or improve safety around the home with items including heat and smoke alarms, flood detectors and movement sensors.
Ask about our extensive range of integrated devices provided by our global partners.

Discover our SmartTEC range

Our alternative digital Technology Enabled Care solution, at a simpler level. The answer for those who need to replace existing equipment. Straightforward to implement, helping you ensure the safety of vital services with the essentials of digital telecare.
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Our enhanced dual SIM, digital dispersed alarm. Provides the reassurance of compatibility with the digital network, for safer services to individuals in the community. Works with your existing equipment for a flexible telecare solution.
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Case Studies

  • Case Study
  • Orbit realise the benefits of Smart Living Solutions in t...
    Following the success of a long-term monitoring contract between the technology enabled care services provider, Appello, and ho...
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  • Case Study
  • NRS Healthcare see a 27% reduction in first-time failure ...
    NRS Healthcare is a market leading and award-winning provider of services designed to support independent living. The company w...
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  • Case Study
  • Blackpool Coastal Housing – Smart Living Solutions
    Introduction Blackpool Coastal Housing (BCH) provides sheltered accommodation in 20 schemes across Blackpool, Lancashire. As an...
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    Meeting expectations with digital telecare – Cardiff

    Venue: Cardiff City Stadium, Cardiff, Wales

    Date: Tuesday 18th August 2020

    The event will provide an opportunity to hear about the latest digital telecare and monitoring services available, and provides an...


    Meeting expectations with digital telecare – Newcastle

    Venue: St James Part, Newcastle

    Date: Thursday 13th August

    The event will provide an opportunity to hear about the latest digital telecare and monitoring services available, and provides an...
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    Case Studies, Tele-Monitoring
    Your Housing Group Case Study
    Digital, Digital Telecare
    Customisable digital telecare provides an opportunity to meet your residents’ individual needs
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    Digital, Digital Telecare, Transition to digital telecare
    Digital telecare ‘critical for future success’ in the housing sector
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    Cloud, Technology Enabled Care
    Part One: Why Cloud Service are revolutionising Technology Enabled Care (TEC)?
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    Appello SLS Demonstration – Enabling Smarter Living

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    Smart Living Solutions Webinar (Nov’19)

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    After seeing Appello's digital solution we've made a commitment to only install digital care solutions in our new developments.

    Tony Tench CTO
    Housing and Care 21

    Appello’s offering is modern, well designed and fit for purpose, with one system alone giving us the ability to be responsive, preventative and promote digital inclusion. Whilst benefiting from the many advantages of digital solutions.

    Wendy Wells, Head of Policy and Business Implementation

    We wanted to move on from the old-fashioned ‘big red button’ and looked for a solution with better functionality, improved security and faster connection times.

    Any Dorrat, Team Leader
    Caledonia Housing