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Ensure safer services for residents with the essentials of digital telecare


SmartConnect delivers the crucial safety benefits of digital telecare, enabling supported housing providers to replace existing systems and preserve vital services.

Designed for the digital network as an entry-level alternative to our market-leading Smart Living Solutions. Straightforward to implement, so you can make the move to digital. Straightforward to use, with a modern design and integrated features that help both your residents and staff. SmartConnect allows you to update traditional warden call, improve the safety and wellbeing of your residents, and empower your staff to work more effectively.

Managing the Transition to Digital Telecare: How to plan and procure the right digital solution

Managing the Transition to Digital Telecare: How to plan and procure the right digital solution

Are you planning your digital telecare project? Its important to plan a successful project and procure a solution that meets both your organisation and customers’ requirements.

This guide covers:

– Top tips on where to start with your digital project.

– How to identify key stakeholders.

– What the procurement process will involve.

– How to choose a supplier.

– What are the right questions to ask when evaluating different digital solutions.

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Improves safety

SmartConnect ensures the essential safety benefits of digital telecare are attainable to everyone.

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Uses existing infrastructure

SmartConnect is designed to enable the use of existing traditional cabling and ethernet connectivity.

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Supports wellbeing

Compatible with the UK’s digital telecoms network NOW-IP BS8521-2.

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Features to benefit both residents and staff

Existing Infrastructure

Allows you to utilise existing multicore bus wiring where appropriate, making it a convenient solution for budget-sensitive projects.

Speech Unit

Gives residents easy access to your telecare services, with a stylish and unobtrusive unit with illuminated buttons. Fits with the appearance of other modern technologies in the home.

Stylish Pendant

Provides a discreet way to activate an emergency call. Tastefully designed as a jewellery-style pendant.

Voice Calling

Improves communication options, with voice calls between staff and other residents helping reduce social isolation.

I’m OK Feature

Puts your residents in control of the day-to-day support they receive. Staff can see who requires a visit and prioritise accordingly.

Simultaneous Calling

Avoids call queues with multiple lines connecting to the monitoring centre (maximum of four).

Digital experience

Delivers a safer, more reliable experience with almost instant connection (approx. 3 seconds) and improved communication with crystal clear dual speech.

TLS encryption

Ensures a secure connection with Transport Layer Security, the standard encryption protocol for transporting of data over networks.

Broadcast Announcements

Enables you to broadcast messages to all SmartConnect speech units within a property at the same time for efficient communication.

Providing greater insight and control for your staff

All our digital products are backed by Appello Cloud Services, a suite of online tools that enable safer, insight-led technology enabled care.

AppelloHQ is the online device management platform for SmartConnect, helping staff to carry out duties efficiently and improve support for residents.

At a glance
  • Staff can manage multiple properties from one location and target the care they offer.
  • Easy to use – all tasks can be found in one place with the dashboard, which provides an overview of essential information, such as I'm OK notifications.
  • Create reports to unlock data insights, enabling you to identify proactive interventions to make a positive difference to your residents’ lives.

SLS Timeline


Unlock the power of digital with Appello Cloud Services: management tools, valuable data insights and integration with other TEC services.

Your management application for SmartConnect, helping staff to carry out duties efficiently and identify ways to improve support for residents.
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Our analogue to digital protocol conversion tool, providing you with a safe way to manage your transition to digital telecare.
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CareNet EVO
Our award-winning call handling platform for our Careline service. Intuitive to use and supports both digital and analogue for safe, reliable connection. Also available for use within other monitoring centres.
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Open Environment

SmartConnect is an Open Protocol Platform, working with a diverse range of market-leading telecare devices.

Digital offers more flexibility than traditional warden call and we've designed SmartConnect so you can make the most of this.

Enhance personal safety and wellbeing by combining with fall detectors, door opening pendants or health equipment. Or improve safety around the home with items including heat and smoke alarms, flood detectors and movement sensors. It allows you to offer your residents a broader choice of related equipment to better meet their specific needs.

Ask about our extensive range of integrated devices provided by our global partners.

SmartTEC Range

Smart Living Solutions
The market-leading Technology Enabled Care suite for supported housing providers. Designed for the digital network to transform the delivery of your services with safety and wellbeing technology. Improves residents' living experience and enables your staff to work more effectively.
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Our enhanced dual SIM, digital dispersed alarm. Provides the reassurance of compatibility with the digital network, for safer services to individuals in the community. Works with your existing equipment for a flexible telecare solution.
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Case Studies

  • Case StudyDigital TelecareSmart Living Solutions
  • Agamemnon Housing embraces the Digital Switch with Smart ...
    Agamemnon Housing Association, a sheltered housing provider for people over 60, many of whom are part of the veteran community,...
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  • Case StudyDigital Dispersed AlarmDigital TelecareSmart Living Solutions
  • Appello continues to support PA Housing in their preparat...
    In 2021, Appello began a long-term partnership with PA Housing to upgrade telecare services to digital in 153 independent livin...
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  • Case StudyTEC Services
  • Orbit and Appello partner to overcome the challenges of u...
    “…each block paving section was given a washable number, to enable the team to reinstate the block paving in exactly...
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    Latest From Appello
    News Events/Webinars Resources Blog

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    News Events/Webinars Resources Blog
    Appello launch SmartConnect to ensure everyone has a safe, digital connection.
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    New Customer
    ateb Group: creating better living solutions for their customers by upgrading to Appello’s SmartConnect
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    Careline services, Monitoring
    Appello announces 5 new customer wins
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    Meeting expectations with digital telecare – Cardiff

    Venue: Cardiff City Stadium, Cardiff, Wales

    Date: Tuesday 18th August 2020

    The event will provide an opportunity to hear about the latest digital telecare and monitoring services available, and provides an…


    Meeting expectations with digital telecare – Newcastle

    Venue: St James Part, Newcastle

    Date: Thursday 13th August

    The event will provide an opportunity to hear about the latest digital telecare and monitoring services available, and provides an…

    Case Studies
    Plus Dane Monitoring and AppelloSBR Case Study
    Analogue to Digital, Digital Switchover, Digital Telecare
    Have your say: the Digital Telecare Barometer 2024 with Housing LIN and Appello
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    Digital Phone Switchover, Digital Switchover, Digital Telecare
    Helping housing providers stay up to date: key dates and industry issues for 2024 and beyond
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    Case Study, Digital Telecare, Smart Living Solutions
    Agamemnon Housing embraces the Digital Switch with Smart Living Solutions
    Read More


    Smart Living Solutions – Animated Video

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    “Our customers loved the Appello unit design, they felt it was modern, loved that it was black rather than white and easy to use. The presentation was professional and really appealed to our customers.”

    Amy Williams, Independent Living Team Leader

    The new digital solution meets heightening customer demand for modern independent living and promotes digital inclusion. Appello’s offering is modern, well designed and fit for purpose, with one system alone giving us the ability to be responsive, preventative and promote digital inclusion.

    Wendy Wells
    Head of Policy and Business Implementation at Guinness Care

    The use of digital tools whether directly or indirectly has proven of almost fundamental importance for communication and access to services in the current climate and the Appello SLS warden call system has had many benefits.

    Denise Williams
    Head of Support, Blackpool Coastal Housing