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Introducing the Appello Group and the exciting future ahead

As we continue to grow and make strides within the Technology Enabled Care sector, we have expanded. We have joined forces with other likeminded service providers, to enable us to reach more people and support more housing and care providers.

“Following some strategic acquisitions in recent years, including in 2022, leaders in private pay telecare Careline365, and Helpline Ltd,  we now have several brands but all with a common goal and vision. These brands are a family, and together as one, they sit within what we have called the Appello Group”

Appello, our business focussed on housing providers, local authorities and social care, have been providing digital telecare and monitoring services for over 35 years, supporting over 350,000 vulnerable people across the country to live safer and independently. Alongside monitoring services, we have also developed leading digital Technology Enabled Care (TEC) solutions including warden call systems and dispersed alarms.

Careline365 has been operating for over 10 years as a private pay provider of telecare alarms and monitoring services. They have built a reputation for value, quality and digital innovation.

The combination of both organisations enhances the ambition to impact the TEC services environment and deliver class leading solutions that transform the lives, safety and wellbeing of the end customers and provide better solutions for how those end customers are supported.

Over the past year the two companies have made positive steps forward with alignment in processes, ways of working and team values. Now we are working as one organisation.

With the market continuously changing, as end users are becoming more proactively inquisitive, the future for the Appello Group is to continue leading the way within the TEC industry with innovative, cost-effective digital technology. But, also to make modern technologies appealing and part of the user journey whilst also considering families input and contribution.

Tim Barclay, CEO at Appello said: “This is a very exciting period of our lives and one where we have made tremendous strides over the last few years with great progress still to come. Being able to serve the private pay market and B2B market with class leading disruptive, innovative propositions which are designed with the end user in mind, are all about what the Appello Group ambitions for now and the future deliver.”

David Budd, Director of Corporate Business Development at Careline365 said: “By joining forces with Appello, it has enabled Careline365 to be part of the driving force of digital technology, which was clearly the future. Moving forward over the next 12 months, we are very much now about taking advantage of all the synergies that have been created between the two organisations.”

“We now have the power to create a tailored solution to keep people staying safe, happy and independent in their own home.” Tim Barclay commented.