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Guinness Care embraces digital for flagship extra care development

Guinness Care, part of The Guinness Partnership and a leading national provider of housing and care, today announced that it will deploy its first digital care solution from Appello, a leading provider of technology enabled care services, in its flagship development in Devon.

The digital care solution will be installed across the new development of sixty contemporary extra care apartments. Residents will benefit from almost instantaneous connection to an alarm receiving centre, and will be able to take advantage of room to room calling which can be video enabled to help support social inclusion.

The digital care infrastructure also provides easy integration of other services and the ability to connect additional devices from tablets and smartphones to smart sensors and other connected devices to help residents lead fully connected and independent lives.

“The Quayside will be a state of the art development, providing modern, independent living for those aged over fifty-five. Given the aspirational nature of the development, we wanted to ensure that the technology and services provided within, met the growing expectations of our increasingly technology savvy customers.” comments Robin Macintosh, Head of Community Services – South at Guinness Care.

“As an organisation we want to move away from outdated analogue systems and embrace the many benefits digital offers, and after seeing Appello’s digital solution we’ve made a commitment to only install digital care solutions in our new developments.”

Tim Barclay, CEO of Appello, comments, “Tim Barclay, CEO of Appello, comments, “Guinness should be commended for taking a proactive approach to the integration of the latest digital technologies to support resident wellbeing and safety. Not only are we able to provide class-leading 24/7 monitoring services to all of the residents at The Quayside, the digital enabled care system will offer room-to-room video calling and internet connectivity, both of which are proven to significantly improve social inclusion. The system also supports connection to smart devices, allowing residents – now and in the future – to enjoy the same features as their friends and family and helping them maintain and improve their wellness through the latest health and wellbeing technologies.”

Following the successful installation of the digital care solution at The Quayside development, Guinness Care will review the provision of telecare in its extra care properties across the UK.

Robin concludes: “With this scheme we are trying to differentiate ourselves and we have seen a growing trend in customers expecting to use technology more in their home. We know that many customers now have their own smart devices and ultimately, we expect they will want to link these up to our services. We need to embrace that and through utilising digital we will be able to deliver on that aspirational promise.”

"We wanted to ensure that the technology and services provided within, met the growing expectations of our increasingly technology savvy customers"