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Digital ‘critical for future success’ in the housing sector

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Last week our latest white paper, ‘Meeting expectations with digital care’ was featured in the publication 24Housing. The report highlighted that whilst digital is critical for future success in the housing sector a substantial percentage of providers are still not yet ready for transformation.

Ensuring residents are safe remains a priority but it appears housing providers are waking up to the realisation that digital can offer them so much more than has been previously possible.

Digital technology is beginning to have a significant impact on housing providers in all areas of their business. This may well be a time of unprecedented change, but more importantly it is a time full of great opportunities. In the telecare sector there are external factors that are driving the market towards digital such as the commitment for analogue telephony services to be switched off entirely by 2025. These infrastructure changes are creating risks to resident safety with increasing call failure rates, but it is pleasing to see in our research that housing providers are focussed on improving the resident experience. Ensuring residents are safe remains a priority but it appears housing providers are waking up to the realisation that digital can offer them so much more than has been previously possible. The industry has made steady progress in the last two years, and as suppliers, we have shown that this technology not only works but hugely exceeds the capabilities of previous systems.

For many housing providers, this deadline is still considered a long way off, but this does not mean that everything will run smoothly up until that point. It’s important that providers act now to ensure the highest standards in the provision of care for all customers. While, on the face of it, this may pose a challenge to housing providers, we at Appello see it as a huge opportunity for digital innovation in the sector; innovation which could vastly improve quality of life, and help those housing providers who are willing to embrace new technologies to achieve competitive advantage. Our report highlights the importance of putting your digital plan into action today.

Download the white paper here.

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