The commitment towards cloud at Appello has been highlighted through the shortlisting in three categories at the Cloud Excellence award.
Appello DigitalBridge, our cloud application for converting analogue protocols to digital is a finalist in the category Most Innovative Cloud Service. This application has proven to enhance safety in areas affected by call failure rates. Working with some clients, we have enabled them to reduce first-time call failure rates of over 20% to less than 1%, supporting them on their transition to digital whilst mitigating the risks of first-time call failures.
Appello CareNet, our cloud hosted call handling platform is a finalist in the category Best Use of Cloud in the Pandemic. Its ability to enable remote working has been critical to those monitoring centres that utilise the platform during the pandemic. It has enabled critical monitoring services to continue throughout the COVID pandemic with minimal impact on service.
Appello Cloud Services, our full suite of cloud services, includes AppelloSBR and AppelloHQ, our two applications for the management of data which have also been shortlisted in the category Best Use of Cloud in the Pandemic. Ensuring personal data is maintained and accurate during the pandemic has been significantly important in ensuring appropriate care is provided in an emergency. These cloud applications have given housing providers greater control over their data even when operating away from a property – supporting their affective response to the pandemic.
The importance of cloud within a Technology Enabled Care (TEC) environment has been highlighted through the pandemic, fast-tracking the requirement for greater control, access and scalability over services. Appello have been taking a cloud approach to TEC for many years and this has created the infrastructure and foundations for an effective response to the COVID pandemic.
Iain Hockings, Head of Marketing at Appello commented: “Finalists in three categories at the Cloud Excellence awards is a real testament to the approach we have taken. The Technology Enabled Care sector is experiencing huge change with the move to digital, and the pandemic has added another significant challenge. We are generally proud of how the whole industry has reacted and delighted that our services are effectively helping many service providers in their response.
Cloud and digital go hand in hand, and both are critical to creating a new era of Technology Enabled Care. There are many other recognisable brands in these awards from all industries which highlights how cloud technology is transforming services across all areas of society.”
Winners are revealed at an award ceremony on 23rd September 2021.