Telecare Monitoring Solutions – Appello – support for vulnerable people

For three decades we have been leading the way with telecare monitoring services in the UK.

Our digital monitoring center provides 24 hour support to individuals with a variety of needs such as vulnerable people, older people, people with long-term conditions and people with complex needs.

We have been invested in developing a call handling platform that meets the changing market demands and needs of our customers. our digital monitoring platform, supports digital enabled telecare systems that offer greater speed, flexibility, scalability and resilience than traditional analogue systems.

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“Your company is very well run, efficient and responsive. Your staff treat my wife with respect and kindness”

Our Monitoring Services

Emergency alarm and telecare monitoring Download Brochure
Out of hours building and facilities call managment Download Brochure
Call overflow and disaster recovery solutions Download Brochure
Access control monitoring
Lone worker solutions across multiple industries

"99% of our customers feel safer knowing they have access to an alarm in case of emergency"

"97% of our customers trust Appello to help them in an emergency"

"I am glad to know you are then when I might need you"

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Experience

Through our 30 years' experience of supplying some of the largest
housing providers, local authorities, healthcare providers and
commercial businesses in the UK, our careline team deliver a efficient,
professional and flexible service.

Our specialist careline teams are skilled in speaking with older demographics and managing stressful and emotive situations in a calm manner.

All stafff are trained to the highest level ensuring they are skilled in
balancing the needs of your customers with the requirement and
procedures of your organisation. Regular review and ongoing
training enable all our 180 staff to maintain these standards and stay
up-to-date on policies and processes.

Flexible

We recognise that you will have your own way to manage situations, to ensure we meet your expectations we develop with you bespoke procedures for handling calls.

Our careline teams are experienced in managing calls to requirements of each client and our extensive training programmes enables us to delivery a tailored service.

Our call handling bespoke telecare platform enables us to ensure that careline operators will only receive calls when they are trained and approved.

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CareNet

CareNet is our award winning digital telecare control centre platform offering a future proof solution for digital systems and networks, as well as supporting the majority of legacy devices and alarm systems.

The CareNet contact-centre platform has a built-in Oasis Telecare environment which supports innovative companies provide intuitive and effective services to their and customers.

Winner of Best Use of Technology at the UK Contact Centre Awards 2019
Supporting over 200,000 telecare users across the UK
Wide range of digital and legacy analogue protocols supported
A future-led digital platform for telecare control centres

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Appello CC

CareNet Connect provides customers with remote access to Appello’s monitoring platform CareNet. Via CareNet Connect customers are provided with access to their monitored residents personal records enabling updates to be changed remotely and immediately.

Additionally new monitored service users can be added to the platform meaning they can experience the benefits of a monitored service without delay.

Service user information
Greater knowledge and insight
Usage reporting
Multi site management

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Appello SBR

For our customers data in an insightful and usable format is pivotal to driving efficiencies and delivering the right care, in the right place and at the right time.

AppelloSBR is our powerful data and analytics engine behind our monitoring services. It is a simple to use, real-time data analytics suite designed to provide better insight into the activities and needs of individuals.

Alarm and device usage reporting
Resource allocation insight
Resident/Patient wellbeing insight
Customisable reporting

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Digital

Our investment in developing a class leading digital telecare monitoring platform highlights our commitment to meeting the changing market demands and needs of our customers.

CareNet, supports digital enabled telecare systems that offer greater speed, flexibility, scalability and resilience than traditional analogue systems, ensuring the highest standards of reliability.

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Reporting & Communication

We recognise the importance of supporting your customers. Therefore we put emphasis on building strong lines of communication with our customers, providing you with the information and knowledge required to ensure the comfort and wellbeing of your residents.

Our digital platform allows for indepth levels of reporting. We work with our clients to ensure they meet their requirements in terms of information and frequency.

We work with the UK's leading authorities across telecare, health and fire safety to ensure our customers receive the best level of service.

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The two year contract was awarded to Appello after demonstrating their ability to deliver affordable high quality tailored services across all associations.
Data integrity and system functionality are important areas for YHG. Appello were able to demonstrate that all key aspects of the new GCPR legislation are being fulfilled, and provided assurances over data integrity requirements.
Appello’s comprehensive monitoring service provides YHG users and their families with peace of mind; safe in the knowledge that help is on hand 24 hours a day, 365 days a year.

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"Communication was key to the successful mobilisation of the contract and set the foundations for a strong partnership."

“The professionalism and quality of the monitoring centre staff is key to the continued success.”

Experience