Looking for yourself or a loved one?
We provide emergency alarms and assisted living services to individuals across the UK.
Go to siteOur digital monitoring center provides 24 hour support to individuals with a variety of needs such as vulnerable people, older people, people with long-term conditions and people with complex needs.
“Your company is very well run, efficient and responsive. Your staff treat my wife with respect and kindness”
- Emergency alarm and telecare monitoring Download Brochure
- Out of hours building and facilities call managment Download Brochure
- Call overflow and disaster recovery solutions Download Brochure
- Access control monitoring
- Lone worker solutions across multiple industries
Experience
Our specialist careline teams are skilled in speaking with older demographics and managing stressful and emotive situations in a calm manner.
All stafff are trained to the highest level ensuring they are skilled in balancing the needs of your customers with the requirement and procedures of your organisation. Regular review and ongoing training enable all our 180 staff to maintain these standards and stay up-to-date on policies and processes.
Flexible
Our careline teams are experienced in managing calls to requirements of each client and our extensive training programmes enables us to delivery a tailored service.
Our call handling bespoke telecare platform enables us to ensure that careline operators will only receive calls when they are trained and approved.
CareNet
CareNet is our award winning digital telecare control centre platform offering a future proof solution for digital systems and networks, as well as supporting the majority of legacy devices and alarm systems.
The CareNet contact-centre platform has a built-in Oasis Telecare environment which supports innovative companies provide intuitive and effective services to their customers.
- Winner of Best Use of Technology at the UK Contact Centre Awards 2019
- Supporting over 200,000 telecare users across the UK
- Wide range of digital and legacy analogue protocols supported
- A future-led digital platform for telecare control centres
Appello CC
CareNet Connect provides customers with remote access to Appello’s monitoring platform CareNet. Via CareNet Connect customers are provided with access to their monitored residents personal records enabling updates to be changed remotely and immediately.
Additionally new monitored service users can be added to the platform meaning they can experience the benefits of a monitored service without delay.
- Service user information
- Greater knowledge and insight
- Usage reporting
- Multi site management
AppelloSBR
For our customers data in an insightful and usable format is pivotal to driving efficiencies and delivering the right care, in the right place and at the right time.
AppelloSBR is our powerful data and analytics engine behind our monitoring services. It is a simple to use, real-time data analytics suite designed to provide better insight into the activities and needs of individuals.
- Alarm and device usage reporting
- Resource allocation insight
- Resident/Patient wellbeing insight
- Customisable reporting
Digital
CareNet, supports digital enabled telecare systems that offer greater speed, flexibility, scalability and resilience than traditional analogue systems, ensuring the highest standards of reliability.
Reporting & Communication
Collaborations
Here's how we helped Your Housing Group
- The two year contract was awarded to Appello after demonstrating their ability to deliver affordable high quality tailored services across all associations.
- Data integrity and system functionality are important areas for YHG. Appello were able to demonstrate that all key aspects of the new GCPR legislation are being fulfilled, and provided assurances over data integrity requirements.
- Appello’s comprehensive monitoring service provides YHG users and their families with peace of mind; safe in the knowledge that help is on hand 24 hours a day, 365 days a year.
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Heres how we helped Your Housing Group
Digital Telecare Monitoring - Case study
Your Housing Group and Appello working in partnership to build a long term telecare monitoring relationship.