Expert guidance for a safe, reliable
digital switchover

The risk is no longer just technical—it is logistical. While January 2027 is the final deadline, regional shutdowns are already happening in pockets across the country. This phased rollout, combined with a looming industry bottleneck, means you must Act Now. We provide the expertise to simplify your journey from ‘plan’ to ‘completion.’ Secure your transition today to protect resident safety and avoid the inevitable last-minute rush.

Call Failures are
a safety metric,
not a glitch

Data confirms that first time call failures are not just technical issues; they represent a delayed response to a resident in distress. By mitigating this risk, you are fulfilling your duty to provide the safest possible living environment.

The risk
is now
quantifiable

With clear data showing that analogue telecare systems fail over digital networks, the compassionate and responsible choice is to ensure your residents are not left relying on a system known to struggle.

Quality of
Service is the
priority

For 75% of the market, Quality of Service is the number one factor in choosing a solution. We cut through the technical noise to focus on the metric that matters: Resident Safety.

The Logistical
Bottleneck is Here

The risk is no longer just technical, it is logistical. With less than a year remaining, 66% of organisations list telecare upgrades as their largest investment, yet nearly 59% have a plan but have not completed the move. This creates a massive implementation bottleneck.

Beat the bottleneck to ensure safety. Delaying decision-making risks price increases and forced, rushed installations that may compromise quality. A rushed transition is a risky transition. By acting now, you avoid the safety gaps that occur when rushing to find a solution before the switch-off, ensuring a planned, tested, and safe migration.

22%

Current analogue call failure rate [Jan 2026]

Safeguarding residents is a heavy responsibility. That’s why we prioritise education on the digital switch - giving you the facts to decide with clarity and confidence.

First Time Call Failure (FTCF)

Due to compatibility issues between analogue systems and the digital telecoms network, calls fail to appropriately reach the alarm receiving centre and can result in emergency response delays.

Round trip delay

A technical reality where the timing of tones sent by analogue devices is altered during digital conversion. This delay disrupts the communication protocol, leading to call failure and potential risk for the resident.

Resource

Discover the latest analogue First Time Call Failure rates this month

Find out more

Data malformation

Occurs when tones are distorted during the conversion to digital. This results in failed calls or incorrect data reaching the operator, compromising the reliability of the alarm service.

Resource

Managing the transition to digital telecare; how to plan and procure the right digital solution

Find out more

End-to-end digital

Digital devices that do not rely on analogue conversion enable a pure digital connection from the alarm through to the monitoring centre. With 89% of housing providers identifying 'resident safety' as their top priority , end-to-end digital is the only solution that fully delivers on this demand for safety and reliability.

Educational Spotlight: Navigating the A2D Landscape

The Strategic Role of Converters: 46% of providers fear compatibility issues with converters, and rightly so. Not all solutions are equal; many compromise essential features for a basic digital connection, creating a 'Safety Gap'. To be a safe strategic bridge, a converter must retain the full robustness of your existing hardwired assets
Interim Solutions are Not Immune to the Bottleneck: With 50% of the sector looking to bridge the gap, demand for converters is surging. However, availability of hardware and engineering resources is finite. Delaying your order risks missing out on essential installation capacity. You must act now to secure your resources before the bottleneck tightens.

Find out more

Solutions to Navigate
the Transition
to Digital

Warden Call System: End-to-End Digital

Proven, not just promised.

Since installing the UK’s first-ever digital warden call system in 2016, we have focused on resilience and seamless deployment. Our solutions are designed to eliminate First Time Call Failures, ensuring you protect your residents from the hidden dangers of analogue signalling.

Find out more

SmartBridge: The Safe Interim Choice

Bridging the gap without the risk.

For those balancing budget with duty of care, SmartBridge is the safe path. Unlike other converters, it retains the full functionality and strength of your hardwired warden call system, ensuring resident safety is never impacted during the switch. It is the smart strategic choice for beating the bottleneck.

Find out more

Monitoring ARC software

Keeping 400k vulnerable people connected 24/7

Bringing digital to the forefront of our telecare monitoring services has been a business priority for over a decade, so you can rest assured that we’ve built a solid foundation well before the switch-off date. With the launch of our award-winning CareNet EVO platform, we’re confident in our ability to support a robust and efficient call handling experience for end users and operators alike.

Find out more

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Question goes here?

Your guide to the digital switchover

Find out what the digital switchover means in practical terms and what housing providers and service commissioners need to do next to ensure the safety of their customers.

Visit our Video Library

View our range of informative and educational videos to support you on the move to digital telecare.

Speak to an expert

If you want a pain-free way to transition to digital telecare, we’d love to chat. Book in a free consultation with one of our experts today.

Expert guidance for a safe, reliable
digital switchover

Call Failures are
a safety metric,
not a glitch

The risk
is now
quantifiable

Quality of
Service is the
priority

The Logistical
Bottleneck is Here

22%

Current analogue call failure rate [Jan 2026]

Find similar insights in our resource library

Understanding the 'Why'
Behind the Switch

First Time Call Failure (FTCF)

Round trip delay

Discover the latest analogue First Time Call Failure rates this month

Data malformation

Managing the transition to digital telecare; how to plan and procure the right digital solution

End-to-end digital

Educational Spotlight: Navigating the A2D Landscape

Solutions to Navigate
the Transition
to Digital

Proven, not just promised.

Bridging the gap without the risk.

Keeping 400k vulnerable people connected 24/7

Looking for advice on where to get started?

Frequently asked questions

Speak switchover with our experts

Explore more at Appello

Your guide to the digital switchover

Visit our Video Library

Speak to an expert

A helping hand with your digital switchover

Expert guidance for a safe, reliable digital switchover

Call Failures are a safety metric, not a glitch

The risk is now quantifiable

Quality of Service is the priority

The LogisticalBottleneck is Here

22%

Current analogue call failure rate [Jan 2026]

Find similar insights in our resource library

Understanding the 'Why' Behind the Switch

First Time Call Failure (FTCF)

Round trip delay

Discover the latest analogue First Time Call Failure rates this month

Data malformation

Managing the transition to digital telecare; how to plan and procure the right digital solution

End-to-end digital

Educational Spotlight: Navigating the A2D Landscape

Solutions to Navigatethe Transitionto Digital

Proven, not just promised.

Bridging the gap without the risk.

Keeping 400k vulnerable people connected 24/7

Looking for advice on where to get started?

Frequently asked questions

Speak switchover with our experts

Explore more at Appello

Your guide to the digital switchover

Visit our Video Library

Speak to an expert

A helping hand with your digital switchover

Expert guidance for a safe, reliable
digital switchover

Call Failures are
a safety metric,
not a glitch

The risk
is now
quantifiable

Quality of
Service is the
priority

The Logistical
Bottleneck is Here

Understanding the 'Why'
Behind the Switch

Solutions to Navigate
the Transition
to Digital