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Report:

UK First Time Call Failure Rate 

 

Are your analogue telecare services failing? Each month we release a report on the First Time Call Failure rates that occurred the previous month, so you can have a clear view of how your TEC services provided may be being impacted.  

Get the facts, access your report today.

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Why you must read...

 

Rate

Understand the current FTCF rate of 23.6% in the UK, highlighting the ongoing risks for telecare users during the analogue to digital transition.

Protocols

Identify the highest impacted telecare protocols, with TT 92 showing a failure rate of 28.9%, revealing key vulnerabilities in communication systems.

Devices

Review the most affected telecare devices, including Tunstall with a 51.21% failure rate, ensuring you can prioritise upgrades effectively.

What to expect...

Appello, the UK’s largest telecare monitoring centre, is spotlighting the critical issue of analogue First Time Call Failures (FTCFs), with exclusive new data. These failures, where alarm calls don’t connect on the first attempt, pose serious risks to vulnerable individuals relying on telecare services.

Download our monthly FTCF report to explore the current UK failure rates, the telecare equipment types most impacted, and the analogue protocols most vulnerable to failures—valuable insights to help you safeguard your residents effectively.






“It is a known risk that some analogue telecare devices may not be digitally compatible or perform as reliably on digital networks.”

Stephen Kinnock

Minister of State for Care
Department of Health and Social Care

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Download your full FTCF Report today.

By downloading our FTCF report each month you will be kept up to date with the current UK failure rates, the telecare equipment types most impacted, and the analogue protocols most vulnerable to failures—valuable insights to help you safeguard your residents effectively.