What to expect...

It’s essential for all involved to be aware of the bigger picture: both from the perspective of housing providers, who have a duty of care to ensure their services meet the needs of the people relying on these, as well as telecare
suppliers, who have a responsibility to support their customers.

There have been many early adopters within the supported housing sector. The drive for this has included both the anticipation of the changes to the telecoms network, as well as the benefits digital brings across other areas. But we have not yet seen the necessary widespread uptake of digital telecare.

This is a snapshot of where we are now but even these approximate numbers highlight that the majority of telecare services do not yet have digital capability.