We are pleased to announce that five new customers have selected Appello for the delivery of telecare monitoring and call handling services. Longhurst Group, Optivo and North Northamptonshire have all signed up for Appello’s Out of Hours service, and Citizen Housing and A2Dominion have selected Appello for the delivery of their telecare monitoring services.
Tim Barclay, CEO from Appello said: “We are thrilled to be working with all 5 of these organisations. Our objective is to provide safer, happier and enriched communities, which we aim to achieve for all our customers.
Our digital careline services support over 300,000 people across the UK to receive the right support at the right time, whether that is a wellbeing emergency or a leaking tap. We have grown to become one of the largest monitoring centres in the UK and are delighted to be expanding our services to even more housing providers and their customers. We look forward to working closely with them to achieve better outcomes for their organisations and customers.”
Matt Dannatt, Communications Manager from Longhurst Group said: “We’re really pleased to be working with Appello and looking forward to what can be achieved for our customers by working in partnership, with regular performance meetings and ongoing communication helping to ensure that, together, we deliver the service our customers deserve.”
These new contracts are starting over a phased manner from Autumn 2022 into 2023. To support this expansion we have been actively investing in our resources and recruiting more operators across the UK to expand our monitoring team. This will ensure we continue our performance for our existing customers and support the mobilisation of our five new customers.
Appello’s Monitoring service provides a 24-hour support service for those in the housing, health and care sectors. Our careline team deliver, efficient, professional and flexible service, answering calls from digital and analogue devices.
Appello’s Out of Hours service sees that all calls are answered no matter what time of day it is. These calls can consist of maintenance repair, emergency building repair, property security, local authority services, community equipment repair and many more.