Navigating the Winter Surge
Workforce Readiness in Telecare Monitoring

About this webinar
As winter approaches and emergency services face unprecedented demand, it is essential for monitoring centres to be fully prepared.
Join our webinar to explore how monitoring centres should prepare for seasonal surges, navigate call volume spikes, and optimise workforce planning to maintain seamless service delivery through the coldest months.
Key takeaways
-
Understanding Winter Pressures: View previous trends in winter call volumes and emergency surges.
-
Workforce & Recruitment Planning: Discover the importance of early seasonal recruitment and upskilling operators.
-
Hybrid & Remote Operational Continuity: Learn how cloud-based platforms enable seamless work-from-home capabilities to prevent service disruption.
-
Data-Driven Efficiency: Learn how centralised online portals ensure critical resident details are updated for immediate action.
Discover more information about what is occurring within the TEC sector
First time call failure report
Our guide to telecare first time call failures (FTCF) explains why it is essential housing providers understand why they occur and what they should do to manage the problem.
A helping hand with your digital switchover
While the journey may seem overwhelming, just know we have plenty of insights to guide you through. Subscribe today to stay in the know.