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Your Housing Group impressed with Appello’s Digital Telecare Monitoring

Your Housing Group

Summary

Monitoring over 4,500 connections across multiple housing associations.
Proactive communication and data insights improve service outcomes.
The features in CareNet EVO ensure operators working from home are still visible and supported.
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About the company

Your Housing Group (YHG) operates more than 28,000 homes across the North West, Yorkshire, and the Midlands. YHG’s portfolio includes general properties for social and affordable rent, as well as retirement living developments. They focus on delivering high-quality homes and services to improve the welfare and safety of their residents.

The challenge

YHG’s multiple housing associations each had different telecare equipment and monitoring providers. The organisation needed to select a single provider capable of monitoring all associations and collaborating with its contact centre on non-call monitoring related issues like repairs and anti-social behaviour. They also wanted a solution that ensured continuity of service while meeting data integrity and GDPR requirements.

The solution and result

Appello successfully transferred monitoring services for over 4,500 connections from 10 incumbent providers, completing the project within two months. 

In December 2017, YHG selected Appello to provide digital telecare monitoring after demonstrating their ability to deliver affordable high quality tailored services across all associations. 

Appello’s CareNet EVO platform provided a comprehensive, cost-effective solution, ensuring data integrity and continuous service. The relationship fostered a close, collaborative partnership, with proactive communication and regular review meetings.

The flexibility of Appello’s system has future-proofed YHG as more digital devices are introduced. The solution has also enhanced YHG's ability to monitor key performance indicators (KPIs) and deliver improved outcomes for residents.

“Appello’s comprehensive monitoring service provides YHG users and their families with peace of mind; safe in the knowledge that help is on hand 24 hours a day, 365 days a year.”

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Benefits of the solution

1

CareNet’s ability to monitor over 4,500 connections provides seamless service across YHG’s portfolio.

2

Successful transition from multiple providers to a single, unified monitoring system.

3

CareNet ensures data integrity and compliance with GDPR, meeting regulatory requirements.

4

Regular reviews and detailed reports offer insights into service usage, improving outcomes.

5

Futureproofs YHG with the ability to monitor digital devices as they become more prevalent.

6

Enables you to access records from multiple routes.

Find Out More About CareNet EVO

CareNet EVO is Appello’s digital telecare monitoring platform that unifies services across multiple providers, offering real-time data insights and seamless integration with existing telecare systems.

Designed to support both analogue and digital devices, CareNet EVO ensures data integrity, regulatory compliance, and continuous service delivery, empowering housing providers to meet current and future needs of residents. With its flexible and scalable solutions, CareNet EVO helps housing organisations manage a wide range of telecare devices and futureproof their service delivery.

Learn more

Download Brochure

Find out more about Appello's digital telecare monitoring platform CareNet EVO.

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