Digital Telecare Readiness Report: Beyond the Switchover (Part 2)

 

Digital Readiness Report Front Cover - Part 2

Are housing providers ready for the digital switchover challenge?

This was the question at the heart of the Digital Technology Housing Strategy Barometer from Housing LIN and Appello, with findings revealed in our two-part Digital Telecare Readiness Report 2026. Part one of this report highlighted an “awareness paradox”: while 98.6% of providers know the deadline is coming, only 23.6% are concerned. With this in mind, what are the sector’s views on future technology investment? In part two of our report, we look at priorities for 2026 and beyond.

 

Key Findings...

 

Telecare tops the agenda

Most organisations name telecare upgrades as their primary technology investment, with many ranking it as a top strategic priority for 2026.

Shift Beyond Compliance

Technology has become the primary driver for proactive care and seamless communication.

Future-Proof Focus

Almost half of housing providers prioritise scalable solutions. There is a widespread consensus that a full digital upgrade is essential.

“Whether helping to facilitate care and support at home in mainstream housing or for residents in supported accommodation, this report evidences that both the mainstream and specialist housing sectors are woefully unprepared for the digital switchover."

Jeremy Porteus

CEO at Housing LIN

Housing LIN Logo - White

Download part 2 of the Digital Telecare Readiness Report.