Careline telecare home monitoring for elderly

Emergency monitoring for seniors and vulnerable individuals

For the most vulnerable in our communities living in their own home or a supported living environment, a careline service provides empowerment, confidence, and the reassurance to maintain living independently.

We never know when an emergency may occur, from a fall or medical emergency to a burst pipe or disturbance, life can be unpredictable.

So, in the home monitoring of emergency alarms, telecare peripherals and other devices to aid independence can mean that at the greatest time of need, someone is there to provide assistance and often lifesaving support.

As the UK’s largest Careline provider, with over 35 years’ experience, we are specialists in working with housing providers, local authorities and social care providers.

Digital Careline

There’s been much discussion in recent years about the changes to our telecoms network, with perhaps some mixed messages about what this will mean for telecare in practice. But we’ve entered a transition period where potential issues with analogue equipment and the digital network are becoming a reality.

Everybody involved in delivering telecare services has a responsibility to make sure the products and services are fit for purpose. At Appello we have been at the forefront of these changes, minimising the impact of the move from analogue to digital on monitoring services.

Our services and products are all fully digital, having made this a business priority over the last decade. We still maintain the ability to monitor analogue equipment but our services have been designed with digital at the forefront.

In fact, we received the UK’s first digital telecare call back in 2016. This followed our investment in the creation of CareNet, the UK’s first digital call handling platform. This was upgraded in 2022 with the launch of CareNet EVO an even more advanced, robust digital platform.

Careline

From telecare monitoring for elderly to supporting with access to properties, for over 35 years our careline operators have been enabling safer, more secure living experiences in supported living environment.

• Approximately, 400k vulnerable people across the UK are connected to our team 24/7.

• Accredited by the TSA, our industry body, our scale means we are able to invest and dedicate resource to exceptional training.

• With monitoring centres in 4 regions of the UK we have built unprecedented experience in handling calls, different types and varying procedures meaning our operators have the skills to handle every scenario.

• We pride ourselves on innovation, from our award winning call handling platform, CareNet EVO to unique customer applications to manage data, AppelloSBR.

• Although we maintain analogue capabilities, we are a truly digital service having managed over 2 million digital calls – at a time when many other monitoring centres in the country are yet to have digital capability.

Out of Hours Calls

From housing and care providers to local authorities and maintenance providers, we provide a seamless continuation of your services outside your standard operating hours. During twilight hours, your customers can feel most vulnerable, so our specially trained team are here to follow your procedures and provide the required capacity for answering calls.

• Delivering a telecare monitoring service out of hours can be costly, our scale means that we are able to deliver this on your behalf and be there for your customer in their time of need.

• A leaking tap, a neighbourhood disturbance or a property emergency, your customers need someone to turn to throughout the night. In collaboration with you, our team work to agreed process and procedures to enable the best outcomes, at anytime of the day.

• You can feel reassured with your customers in our hands, we deliver a seamless continuation of service, with effective handovers and reporting once your own teams are ready to answer calls.

Telecare Call Handling Platform

In a careline monitoring centre, the call handling platform is instrumental in enabling your operators to deliver an effective service and your business to grow. CareNet EVO, our award-winning platform underpins our business and many other monitoring centres across the UK including, CareNet Support Ltd, New Forest Council, Sovereign Housing and many others.

• CareNet EVO has been built specifically for the delivery of digital services, with the backward capability to monitor legacy analogue equipment.

• Proven to create efficiencies in the operator call handling experience, delivering improvements to service experience and enabling better outcomes.

• The User Interface has been designed with call operators and efficiency in mind, with navigation and access to information at the heart of the design.

• CareNet EVO is built on a robust infrastructure delivered by Microsoft, Amazon and Genesys all recognised in the Gartner® Magic Quadrant.

Integrations

We have an open protocol approach, providing compatibility with a wide range of equipment from various manufacturers, which offers you greater choice, flexibility and the ability to meet the needs of your individual customers.

AppelloHQ

All our warden call systems are provided with access to AppelloHQ, our application allowing you to manage all equipment within the property, report and view system usage and identity alerts.

AppelloApp

The AppelloApp can be used in conjunction with our warden call systems. Downloadable on a personal mobile phone or tablet, customer can access many of the features of the system directly through their own device, from the comfort of anywhere in their home.

Handset

We can provide a DECT solution with the warden call system, allowing onsite staff to make and receive calls. Alternatively, we can provide a mobile application solution that can be used on personal, or organisation issued mobile phones.

Door Panel

From security and accessibility to video and facial recognition, the requirements for door entry systems can differ. We offer you choice through a range of warden call integrated door entry systems that meet the needs of your organisation and customers.

Looking for yourself or a loved one?