The moment an end-user presses their emergency alarm button, the monitoring provider (ARC) becomes their immediate lifeline.
The ability of that ARC to provide the best and most efficient outcome in that critical moment hinges entirely on two intertwined pillars: robust processes and procedures and up-to-date, accurate data.
Within this webinar we will be discussing:
What processes and procedures should be in place at your monitoring centre to make you feel confident in your service?
How skills-based routing can assist operators in handling the correct call.
How does accurate data fuel processes, enabling effective decision-making?
Discover more information about what is occurring within the TEC sector
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Our guide to telecare first time call failures (FTCF) explains why it is essential housing providers understand why they occur and what they should do to manage the problem.
Discussing Digital series
You deserve clarity, not confusion. That’s why, first and foremost we educate our customers – so you have all the facts at your disposal to empower your decision-making.
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Book a 30-minute chat with one of our expert advisers to discuss your digital options.
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