What to do next before the digital switchover
6 min read
With less than 4 months to the January 2027 switchover, where are you on your digital journey and what should you focus on? Time is running out to keep lifesaving telecare fit for purpose. But, right now, your estate may be a patchwork, with properties at varying degrees of readiness. In this...
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Average first time call failures rising despite fluctuations
8 min read
We've collated the figures over the last 12 months of our FTCF report, which reveal a persistent problem – with a average failure...
First Time Call Failures Review, Winter 2024, Failure rates...
8 min read
The latest figures on first time call failure rates in the UK show these remain a significant safety risk for telecare users.
The Ups and Downs of First Time Call Failures:
2 min read
We're committed to leading the way in telecare innovation and keeping our partners informed about the critical challenges facing...
Why you should monitor first time call failures and how to...
5 min read
With a steady rise in first time call failures in recent years, many housing providers are unaware of the impact. Appello...
The truth about first time call failures: the 10 essential...
4 min read
First time call failures can have a serious impact on the safety of your telecare services. But housing providers are often...
