This educational webinar focuses on how housing providers and local authorities can protect vulnerable residents, mitigate maintenance emergencies, and ensure seamless continuity of service between 5 - 9.
Key themes:
Managing resident risks: How to maintain robust duty of care between 5pm – 9am.
Personalised procedures: Ensuring your organisation’s unique rules and processes are strictly followed during the OOH period.
A seamless transition: Best practices for passing comprehensive overnight data and call logs directly to your daytime team.
Cultural alignment: How to ensure an external support provider acts and feels like a natural extension of your own team.
Discover more information about what is occurring within the TEC sector
First time call failure report
Our guide to telecare first time call failures (FTCF) explains why it is essential housing providers understand why they occur and what they should do to manage the problem.
Discussing Digital series
You deserve clarity, not confusion. That’s why, first and foremost we educate our customers – so you have all the facts at your disposal to empower your decision-making.
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Book a 30-minute chat with one of our expert advisers to discuss your digital options.
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