FirstPort and Appello collaboration on Digital Telecare Monitoring benefits customers

The solution and results

The FirstPort and Appello partnership enables delivery of enhanced resident care through bespoke processes, such as tailored emergency procedures, development specific contact numbers, and authorised emergency works payments. Appello has been providing monitoring services to FirstPort for over 10 years.

Real-time data reporting allows FirstPort to adapt to changing resident needs while streamlining processes for onsite development managers. When there is no development manager available, for example outside of core office hours, procedures have been adapted to ensure excellence in customer service. The introduction of Telecare Emergency Cards and automated reassurance calls offers additional safety for residents.

Appello’s independent satisfaction surveys and reporting provide valuable insights, enabling FirstPort to improve customer service and meet high expectations. With the transition to digital telecare underway, Appello’s digitally enabled monitoring centre supports FirstPort in staying ahead of market demands.

“Appello is proving to be a very reliable monitoring provider, our partnership approach has led to them making effective and timely decisions that minimise risks to residents and property, and supports FirstPort in maintaining excellent customer service.

Appello’s service has evolved with ours over time and in response to changing customer and business needs. Together we have developed and improved our management of crisis and out of hours response. We work together on solutions that best benefit our customers.”

– Samantha Gibson, Director of FirstPort Retirement Property Services

Find out more about Careline Monitoring

Appello Careline Monitoring delivers 24/7 support tailored to the needs of housing providers and their residents. With a focus on safety, independence, and innovation, Appello’s services enhance resident wellbeing and streamline property management.

Appello’s digitally enabled monitoring centre ensures seamless integration with digital telecare solutions, providing real-time insights and adapting to meet evolving customer and market needs. This partnership approach helps housing providers deliver exceptional care and build thriving communities.

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