Warden Call Systems Private Retirement

Appello Continues to Support PA Housing in Preparation for Digital Switchover

PA Housing

Summary

Over 75 properties upgraded with Appello’s digital telecare solutions.
Smart Living Solutions and SmartLife systems installed across multiple properties.
Collaborative efforts to overcome installation challenges and ensure seamless service.
Download Product Overview

About the company

PA Housing is a leading provider of affordable homes across the UK, managing over 23,000 properties.  To realise their commitment of ensuring safety and quality of life they knew that a significant investment in digital technology was imperative to improving residents’ wellbeing.

PA Housing also allocates a portion of its budget (along with contributions from Appello) to their annual Social Fund, which goes towards initiatives such as the YMCA, to aid in addressing homelessness and support their commitment to community welfare. 

The challenge

With the UK’s telephone lines transitioning to digital, PA Housing needed to upgrade telecare services across 153 independent living developments, ensuring continuous and reliable services for their residents.

The solution and result

In 2023, PA Housing invested £1.5 million to upgrade 30 schemes, installing Appello’s Smart Living Solutions in approximately half.

The Smart Living Solutions system provides enhanced features such as video communication and video door entry, improving safety and resident quality of life. Additionally, Appello’s SmartLife dispersed alarm system was implemented in several properties, offering flexible connectivity and integration with various telecare equipment. 

“Our partnership with Appello, and the dedication from all parties, ensures the safety of residents in PA Housing properties. Together we have worked collaboratively, overcoming challenges to ensure our customers are benefitting from the latest digital telecare equipment ahead of the telephone service moving to digital.”

Jaswant S Padam

Infrastructure Project Manager, PA Housing

8

PA Housing staff use AppelloHQ to manage equipment performance and access vital notifications to deliver tailored care. Throughout the installation process, the teams overcame challenges such as access restrictions, infrastructure issues, and temporary call management systems to ensure smooth transitions.

Benefits of the solution

1

Successful transition to digital telecare, ahead of the UK’s national switchover.

2

Improved resident safety with video-enabled features and enhanced communication.

3

Flexible installation scheduling minimized disruptions and worked around residents' schedules.

4

Reliable connectivity through SmartLife ensured comprehensive coverage.

5

Ongoing collaboration with Appello to futureproof services for continued excellence.

Find out more about Smart Living Solutions

Appello's Smart Living Solutions (SLS) provides a fully digital and integrated telecare platform designed to enhance resident safety, reduce isolation, and improve staff efficiency. 

With features like video communication, real-time alerts, and remote monitoring, SLS empowers housing providers to deliver better care and support to their residents.

Appello is a leading provider of digital telecare solutions, helping housing providers manage resident safety and wellbeing through innovative technology. As the UK moves toward a fully digital future, Appello continues to support providers like PA Housing with tailored solutions that meet both current and future needs.

Learn more

Download Product Overview

Find out more about our telecare and warden call system Smart Living Solutions.


A helping hand with your digital switchover

While the journey may seem overwhelming, just know we have plenty of insights to guide you through. Subscribe today to stay in the know.