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Ground-breaking interoperability for a new digital era of Technology Enabled Care (TEC)


Enabling you to maximise existing investments in TEC through interoperability

SmartLife, the UK’s first digital dispersed alarm with interoperability, is the latest addition to our SmartTEC range. Providing housing and care providers with the reassurance of compatibility with the UK’s digital telecoms network.


SmartLife provides you with greater choice and enables you to personalise services through interoperability.

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A future-proofed digital solution, with unprecedented connectivity that provides you with the confidence you are making a long term investment.

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I'm OK

Integrated feature with physical backlit button on the unit.

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Features and Benefits

Unprecedented digital connectivity

Offers both digital fixed line and mobile network connectivity. It operates on a range of alarm protocols including SCAIP (EN50134-9), NOWIP (BS8521-2) and 4G LTE/GSM.

Legacy compatible

Analogue equipped ARCs can connect via PSTN through BS8521-1 protocol.


Compatible with peripheral radio telecare devices manufactured by Appello, Tunstall and Cair.

I’m OK

Allows residents to let staff know if they require a visit.

Cloud Control

Upgrades and programming/re-programming can all be done via Appello DMP.

Bluetooth Compatibility

SmartLife can connect to a range of Bluetooth speakers providing two-way audio anywhere in the home.

TLS encryption

Transport Layer Security (TLS) for the transporting of data over networks.

Digital experience

Approx. 3sec connection time to the monitoring centre with crystal clear dual speech.

Modern appearance

Stylish discreet design, with illuminated buttons.


Why interoperability is so important?

Interoperability enables technologies from multiple manufacturers to work together (where available). One device that can be integrated with peripheral devices manufactured by others in the market.

This provides you with:
  • Greater return on your existing investments in telecare peripherals.
  • Choice, which means you have flexibility when meeting the needs of your customer.
  • Options on when to replace existing peripheral devices during your move to digital.
  • The ability to enable customers to continue to use devices they are familiar with.
  • A competitively priced Technology Enabled Care market.

Our Digital TEC timeline


The Appello Cloud enhances SmartLife, providing greater control, insight, and integration with your digital TEC services.

Convert analogue telecare protocols to safer digital protocols, for upgraded telecoms network, mitigating the risks of associated call failures.
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Appello CareNet
Award winning, Technology Enabled Care (TEC) digital call handling platform, cloud hosted for flexibility and scalability.
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Appello Nexus
Access and manage data from Smart Living Solutions on multiple sites across a housing providers estate. - COMING SOON
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Open Environment

Bluetooth Compatibility

SmartLife can connect with a range of Bluetooth products, including a range of speakers. These speakers can be used to extend the two-way voice functionality throughout the home, enabling easier communication between users, staff and emergency operators.

SmartTEC Range

Smart Living Solutions
Smart Living Solutions (SLS) is the market leading digital Technology Enabled Care (TEC) suite. Designed for the UK’s latest digital infrastructure, SLS integrates both safety and wellbeing technology into your customer’s home to improve wellbeing, happiness and enhance the role of those working in supported housing.
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SmartAlert is our digital Technology Enabled Care suite, creating a safe, life-enhancing environment.
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SmartConnect is our second fully digital Technology Enabled Care solution, but at a simpler level. SmartConnect contains the same principles as our SLS suite, without the touchscreen video communication.
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Case Studies

  • Case Study
  • Blackpool Coastal Housing – Smart Living Solutions
    Introduction Blackpool Coastal Housing (BCH) provides sheltered accommodation in 20 schemes across Blackpool, Lancashire. As an...
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  • Case Study
  • East Northamptonshire Council – A Tailored Out of H...
    East Northamptonshire Council and Appello working in partnership to develop a valuable and enhanced customer service to approxi...
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  • Case Study
  • Plus Dane – Transforms resident monitoring with App...
    Plus Dane Housing is a provider of residential and extra care housing for older people, across Merseyside and Cheshire. With...
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    Appello finalists in three categories at the Cloud Excellence awards!
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    Appello launch cloud application DigitalBridge, enabling housing providers to mitigate risks of alarm call failures and take first steps to digital Technology Enabled Care.
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    Appello named in Top 100 Best Companies to work for in the South East
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    Meeting expectations with digital telecare – Cardiff

    Venue: Cardiff City Stadium, Cardiff, Wales

    Date: Tuesday 18th August 2020

    The event will provide an opportunity to hear about the latest digital telecare and monitoring services available, and provides an…


    4 enablers to a better living experience in supported housing

    Venue: Online Webinar

    Date: Thursday 8th October, 2020 1.30pm

    What questions should supported housing providers be asking of their TECS suppliers to leverage innovation? How will cloud revolutionise TECS,…


    Meeting expectations with digital telecare – Newcastle

    Venue: St James Part, Newcastle

    Date: Thursday 13th August

    The event will provide an opportunity to hear about the latest digital telecare and monitoring services available, and provides an…

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    Has video calling become the emergency service we all need?
    Read More
    Considering digital telecare? Make sure you ask your telecare provider this question.
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    Facing up to the digital telecare switchover – Housing providers need to forget 2025!
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    SmartLife interview with Tim Barclay, CEO from Appello

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    After seeing Appello's digital solution we've made a commitment to only install digital care solutions in our new developments.

    Tony Tench CTO
    Housing and Care 21

    The use of digital tools whether directly or indirectly has proven of almost fundamental importance for communication and access to services in the current climate and the Appello SLS warden call system has had many benefits.

    Denise Williams
    Head of Support, Blackpool Coastal Housing

    The new digital solution meets heightening customer demand for modern independent living and promotes digital inclusion. Appello’s offering is modern, well designed and fit for purpose, with one system alone giving us the ability to be responsive, preventative and promote digital inclusion.

    Wendy Wells
    Head of Policy and Business Implementation at Guinness Care