Digital telecare and warden call cloud services

Appello Cloud Services consist of 6 different applications which can work in tandem with our digital telecare services and warden call equipment. These applications enable safer, innovative and insight-led technology enabled care.

Appello Cloud Services

CareNet EVO

CareNet EVO is the leading digital Technology Enabled Care call handling platform, designed to support the evolution to digital services.

AppelloHQ

Manage and access data on the status and usage of Smart Living Solutions equipment within a development.

AppelloSBR

A gateway to manage and gain insight from the data held on service users within the monitoring centre.

Appello DigitalBridge

Convert analogue telecare protocols to safer digital protocols, for upgraded telecoms network, mitigating the risks of associated call failures.

AppelloiO

Add-on integration service for AppelloSBR providing a deeper level of insight into customers wellbeing from multiple devices.

6

Managing devices, customer management, digital call handling and analogue to digital conversion are all available as a part of Appello Cloud Services.

Trusted

20+

Leading housing providers are utilising the Appello cloud to enhance their services to customers.

Digital Era

2 million

Digital calls have been managed through Appello Cloud Services.

Security Focussed

2

Located across 2 UK data security centres, complying with ISO14001:2015, ISO 22301, ISO 27001, ISO 50001, ISO 9001, and meets advisories of the Uptime Institute.

Always On

5+ million

Heartbeats received every day into the Appello Cloud to ensure Smart Living Solutions is always available for customers.

What is Appello Cloud?

Appello Cloud is a suite of applications to support housing and care providers take advantage of a new, digital era of Technology Enabled Care.

These applications enhance the equipment and monitoring services offered by Appello, providing greater flexibility, security and insight to services delivered by housing providers.

"AppelloSBR has been very useful to update and maintain important resident information, ensuring everything is up to date. It is a very good tool, and one which is very beneficial now and in the future.”

"AppelloSBR allows our managers to view and update residents’ details in real time. As a result, we know that the information the monitoring centre has is as up to date as possible. This allows us to improve the service that we offer residents. And, importantly ensure that if an emergency occurs, that the call operators have the full resident picture so that they can provide the correct information straight to the emergency services.”

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