The effects of digital technology on the older generation
Digital technology has become a part of our everyday lives and continues to change and develop all the time. But, some within the Silent Generation, those aged between 77 – 94, and late Baby Boomers those aged between 55 to 76, are still learning to adapt to these new ways.
Within this article, we will look into how the older generation adopted to new technology during COVID-19, but why some can still struggle. Also, how can their struggling be overcome and where we are now and looking to the future.
How have older people adopted new technology?
In the last decade those aged 65+ have increased the adoption of technologies such as the internet and mobile devices. This has grown even further since COVID, perhaps a decade faster than otherwise thought.
The adoption of technology became a lifeline for individuals trying to stay in contact with loved ones. It became the new normal and the older generation began learning to use video communication to stay in touch with friends and family, and reduce isolation.
Within the housing sector 82% of housing providers state that they think the changes in perceptions of technology amongst residents will be an influence in the long-term delivery of specialist housing. But there are still some barriers to overcome.
Why older people can struggle to adapt to technology?
There are many reasons why older people can struggle to use digital technology. One of the main reasons is due to a lack of knowledge and a feeling of constantly requiring assistance, which can seem embarrassing.
It can also be due to a decline in physical conditions which can include:
– Eyesight impairment, which means individuals are unable to see the screens.
– Memory loss can occur with age and therefore remembering instructions, passwords and usernames can be a challenge.
– Hearing barriers, loss of hearing can make it difficult to hear others over a piece of technology.
Even though older people can struggle to adapt to new technology, it doesn’t mean that they don’t want to use it and aren’t capable.
How can we overcome these barriers?
For technology providers such as Appello, an important step to help older people overcome their challenges is by creating digital devices that have been developed with their physical and health conditions in mind.
– Use of buttons or a stylus.
– Making icons on a tablet/phone large so easy to see and easily clickable.
– Easily able to change the volume on the device.
– Accessible and clear instructions on how to use devices.
– In person conversation with an individual to discuss how a device works. A 1-2-1 session goes a long way with the older generation. It provides them with an opportunity to ask any questions, provide feedback and also spend some time with someone.
Appello have developed warden call systems with these thoughts in mind and have created a device, Smart Living Solutions, that can be adapted and changed for the customers requirements.
Importance of technology
For older people to live independently and safely, digital devices are becoming an integral part in enabling that to happen. Devices such as a warden call systems and pendants, which enable an individual to activate an alarm for emergency assistance if they have had a fall or are feeling unwell. Smartphones are another device to enable video communication with friends and loved ones, reducing social isolation, but also reassurance for others who cannot be there in person.
According to 2020 research, 54% of adults aged 75 years and over used the internet. This has nearly doubled since 2013 and will continue to increase in the future. The importance of the internet for individuals to live independently is also integral, especially for those with mobility problems as they can order food, clothes etc. online.
Digital technology is also becoming more advanced to assist with individuals living longer and safer at home. Devices such as:
– Fitness tracker.
– Smart cups, to see how much liquid an individual has had in a day.
– Falls pendant, when an individual has a fall, an alert goes straight to the emergency monitoring line.
– Floor sensor mat, to know where people have been walking in their house, for example have they activated the sensor by getting out of bed.
Where are we now?
Even though we have looked at the reasons why older people can struggle with adapting to technology the amount of individuals using new technology is increasing all the time.
It has been found that older people have shown how they overcome their frustration with technology by developing a relationship with their devices, for example, humanising them with a name. Many are seeing digital technology as an obstacle but see that as a challenge to overcome.
With a bit of time and assistance from others, older people will pick up new technologies quite quickly. Their ability to take a step back and judge why they are using this particular technology is useful in helping them to understand the importance of it.
This is also integral for those in supported living. As digital telecare is becoming the industry standard, all properties for assisted living will need to be upgraded to digital technology. By taking the time to talk to individuals about any changes being made and explaining each system it will create a smooth transition to digital telecare.
It is also beneficial for technology providers to receive feedback from the older generation on their devices. They can continue to adapt and work towards what the customer is after through critical feedback.
In summary, the pandemic has encouraged older people to utilise technology to their advantage, but there continues to be some fear and lack of understanding towards the benefits technology can have on individuals.
Appello have developed hardwired and dispersed alarms with the older generation in mind, this includes consideration of eyesight impairment, touchscreen difficulties etc. LifeConnect24 also outline an informative list on digital devices, such as mobile phones, tablets, apps etc. that are well suited for the older generation.
