Resources

Stay informed and empowered with Appello's resource hub. Discover insightful industry reports, practical guides and the latest telecare news.

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First Time Call Failures

First Time Call Failure (FTCF) rate report [Updated Monthly]

3 min read

Discover the current rate of FTCF's in the UK See the latest figures from Appello’s monitoring centre, which handles over 4 million telecare calls annually.

First Time Call Failures

Your guide to telecare First Time Call Failures

7 min read

Our guide to analogue telecare, First Time Call Failures, explains why it is essential housing providers understand why they...

Digital Switch

Your guide to the Digital Switchover

6 min read

Discover everything you need to know to get started with the digital telecare switchover. From what is happening, to what you...

Digital Switch

How to plan and procure the right digital solution

10 min read

A guide to the key considerations when planning your digital telecare transition and advice on how to ensure you meet your...

Digital Switch

Simplifying the digital telecare switchover

3 min read

Sometimes it's about knowing what to ask. Our short guide includes 10 critical questions you need to ask before upgrading your telecare systems.

Industry Insights

4 reasons housing providers must revise their Telecare...

9 min read

This guide reveals the findings from research and interviews with 120 senior executives from providers of supported, sheltered...

Digital Switch

4 enablers to a better living experience in supported...

8 min read

Enabling better living through technology in supported housing is not as easy as procuring the latest feature-rich device.

Digital Switch

A guide to engaging your staff with the technology

8 min read

Understand, why your staff need to be part of the drive to go digital and how to work with them to overcome the common obstacles...

Industry Insights

Countdown to Digital: Can Housing Providers Meet the...

10 min read

This report, produced by Appello and The Housing Learning and Improvement Network (LIN), examines the housing sectors readiness...

Digital Switch

Managing the transition to digital: How to engage your...

9 min read

Why you need to engage your customers with digital telecare and when and how to start the process of communication.

Industry Insights

The TECH Pandemic Report [Released 2021]

7 min read

Gain valauable insights from research with over 100 housing professionals into how COVID-19 changed the perception of technology...

Digital Switch

Digital telecare How ready are we for the digital switch

10 min read

This briefing considers what progress has been made so far and the challenges we still face to ensure essential telecare services are safe now and in the future.

Resources

First Time Call Failure (FTCF) rate report [Updated Monthly]

Your guide to telecare First Time Call Failures

Your guide to the Digital Switchover

How to plan and procure the right digital solution

Simplifying the digital telecare switchover

4 reasons housing providers must revise their Telecare...

4 enablers to a better living experience in supported...

A guide to engaging your staff with the technology

Countdown to Digital: Can Housing Providers Meet the...

Managing the transition to digital: How to engage your...

The TECH Pandemic Report [Released 2021]

Digital telecare How ready are we for the digital switch

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A helping hand with your digital switchover