Telecare First Time Call Failures: The Silent Threat to Your Customers
What you'll discover
Uncover the hidden impact of telecare First Time Call Failures (FTCF), the risk they create for housing and care providers, and how to protect your customers.
Discover alarming new data on the rates of FTCFs in the UK, and how they have a major impact, causing end users to be left vulnerable and sometimes in a life-threatening situation.
This webinar will delve into the problem of FTCFs and effective solutions to overcome it, exploring:
Within this video we delve into:
Understanding FTCF
Industry insights
Measuring and monitoring
Reducing FTCF
Customer Experience
Start a conversation with one of our experts today.
And get a real understanding for how digital communication can make all the difference for your customers.
Discover more information about what is occurring within the sector
First time call failure guide
Our guide to telecare first time call failures (FTCF) explains why it is essential housing providers understand why they occur and what they should do to manage the problem.
Our Videos
You deserve clarity, not confusion. That’s why, first and foremost we educate our customers – so you have all the facts at your disposal to empower your decision-making.
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