How procedures make a difference to the telecare call journey
What you'll discover
Procedures are essential for an effective telecare call journey, ensuring every call is handled consistently and efficiently within the monitoring centre. When a user triggers an alarm, a set of procedures guides the process from start to finish.
Within this video we delve into:
The process of a telecare call journey
The importance of customer data
Why procedures matter
How to be sure your monitoring service has the right procedures in place.
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