TECH Pandemic Report

Future-Led

This report reveals the long-term impact of COVID-19 on the usage of technology in specialist housing.

Insights

89% of housing providers believe their frontline staff have a greater appetite for using technology due to COVID-19.

Peer Learning

Discover insights from 133 supported housing professionals via research undertaken in partnership with HousingLIN.

What to expect...

COVID-19 presented unique challenges and opportunities for the housing sector. This report, created in partnership with the Housing LIN, outlines the long-term impact of COVID-19 on the usage of technology in specialist housing.

It includes insights on the value of technology, revealing that 80% of housing professionals still believe COVID-19 has highlighted the importance of technology for residents. The report also discusses changing customer needs, such as the increased interest in technology among residents. Additionally, the report details the rise of technology-enabled employees and the evolving delivery of services, noting that 89% of housing professionals believe the appetite for technology has increased among frontline workers.

“The use of digital tools whether directly or indirectly has proven of almost fundamental importance for communication and access to services in the current climate and the Appello SLA warden call system has had many benefits.”

Denise Williams

Head of support, Blackpool Coastal Housing

The Tech Pandemic: The long-term impact of Covid-19 on the usage of technology in specialist Housing.

Why you must read...