UK telecare First Time Call Rate report

Uncover the hidden risk impacting housing and care providers, and your vulnerable customers across the UK. 

First Time Call Failures (FTCFs) in telecare are a growing concern. These failures, where an alarm call fails to connect on the first attempt, can have serious consequences for vulnerable individuals who rely on these vital services.

Appello, the UK’s largest telecare monitoring centre, is shedding light on this critical issue with exclusive new data. Download our monthly FTCF report to discover:

• The current rate of FTCFs in the UK: See the latest figures from Appello’s monitoring centre, which handles over 4 million telecare calls annually.
• The telecare equipment types most impacted: Understand which devices are most prone to FTCFs this month.
• The analogue telecare protocols most affected: Identify vulnerabilities in older systems.