Clarity
First Time Call Failures (FTCF) are rising due to digital network upgrades, creating risks for those dependent on telecare. Understand why this is happening and how to respond effectively.
Insight
Gain a clear view of your current FTCF rates and equipment vulnerabilities by asking your monitoring provider for regular reports and tracking trends over time.
Action
Plan for a digital future. Moving to end-to-end digital solutions minimises call failures, ensuring safer and more reliable telecare services for your residents.
