Resources title

Your guide to telecare
first time call failures.

You deserve clarity, not confusion. That’s why, first and foremost we educate our customers - so you have all the facts at your disposal to empower your decision-making. Our guide to telecare, first time call failures (FTCF), explains why it is essential housing providers understand why FTCF’s  occur and what they should do to manage the problem.

b39e691d46750b47553bf40a6f7336cd

Fill in the form below to complete an action:

What's included

1

Discover the impact of the digital phone switchover on telecare services.

2

Understand the current rate of First Time Call Failures in the UK.

3

Find out three steps your organisation can take to address call failures.

What to expect...

Failed or delayed emergency telecare calls due to 'first time call failures' are putting vulnerable individuals at risk. This guide unpacks the complexities of the switchover, explores the root causes of call failures, and offers actionable steps to safeguard your telecare services

Discover how to assess your current vulnerabilities, proactively monitor call failures, and transition seamlessly to a future-proofed digital telecare system. 

“It is a known risk that some analogue telecare devices may not be digitally compatible or perform as reliably on digital networks.”

Stephen Kinnock

Minister of State for Care
Department of Health and Social Care

500px-Dept-of-Health-and-Social-Care-horiz.svg-white 1

Download the full guide today and ensure your telecare services remain a lifeline, not a liability.

Fill in the form below to complete an action: