We are thrilled to share the fantastic news that Appello has been selected as a finalist in not one, but three highly coveted categories at the prestigious UK Contact Centre Forum (UKCCF) awards! Our shortlisting’s include Best Use of Technology, Home Agent Operation of the Year, and Manager of the Year. This recognition is a testament to our unwavering commitment to excellence and innovation.
Best Use of Technology
Appello’s implementation of CareNet EVO, our innovative call handling platform, has been recognised for its incredible impact in improving the support our operators provide to vulnerable and elderly end users. CareNet EVO ensures that calls are presented to the most appropriate trained operator, equipped with all the necessary information to deliver the right care.
Developed in-house, CareNet EVO is the first call handling platform specifically designed for the UK’s upgrade to a digital telecoms network, with backward capabilities to monitor older legacy analogue equipment.
Home Agent Operation of the Year
Appello’s Home Agent Operation has been acknowledged for the outstanding support they provide to end users by ensuring the safety and wellbeing of some of the most vulnerable people in our communities. In the past calendar year alone, the Home Agent Operation handled approximately 4 million alarm calls.
Manager of the Year
Dave Kinane, Customer Services Manager for Appello’s out of hours team for emergency repairs, has been shortlisted for Manager of the Year. Under Dave’s leadership, the team has undergone a remarkable transformation in their call answering performance, leading to greater employee and customer satisfaction.
A Word from Anthony McGrory
Anthony McGrory, Control Centre Manager at Appello, expressed his excitement and gratitude for the recognition received in these three categories. He stated, “Being named finalists in these prestigious categories is a testament to the hard work and dedication of our team. We are constantly striving to provide the best possible service to our clients and the vulnerable individuals we support. These nominations reflect our commitment to innovation, efficiency, and exceptional customer care.”
We are honoured to be shortlisted for our outstanding achievements in these three categories, and we are thrilled to be attending the UK Contact Centre Forum Awards Gala, where the winners will be revealed on 24th November 2023!