Appello is closely monitoring the evolution of the Coronavirus situation and following The Department of Health & Social Care (DHSC) and Public Health England (PHE) advice for UK businesses.
As a member of the TECS regulatory body, the Telecare Service Association (TSA) we have completed the Quality Standards Framework (QSF) which requires monitoring centres and telecare suppliers to have a Business Continuity Plan (BCP) in place. In addition, we have developed our own plans for Pandemic Business Continuity (PBC), which encompasses this COVID-19 outbreak. These plans are being regularly reviewed.
Appello is constantly evaluating the situation and monitoring any potential impact on effects to service delivery. It’s our intention to use these contingency plans to provide our customers with the best service possible during the outbreak. We have set up a working group to monitor developments and advise the business accordingly.
As a responsible employer we are also issuing regular updates and guidance to all employees who are being encouraged to maintain good hand, respiratory and personal hygiene.
Appello will provide updates as the situation evolves.