The Appello Group, UK leader in digital Technology Enabled Care Services (TECS), are pleased to announce the acquisition of Helpline Limited, to strengthen the services we can offer our respective customers, and the career opportunities for our respective employees.
Helpline, based in Exeter, Devon, are a national provider of telecare alarms, and the increased scale and geographical presence of the combined business will create further resilience for our customers and will allow us to continue to invest in delivering digital services to the private pay and business sectors.
Appello already have the largest, the most advanced, and the most proven digital Telecare monitoring platform in the industry, having handled more end-to-end digital calls than any other provider. Appello also have deployed more end-to-end digital TECS equipment than any other provider. In parallel, Helpline have grown organically over the last 15 years through an unwavering desire to support and protect those who are vulnerable in our communities, and as a result they have become a respected provider in the private pay sector.
Commenting on the announcement, Tim Barclay, Appello Group CEO, said: “We have established a long and successful partnership with Helpline which will enable the transition to the Appello Group to be seamless. To help with this, I am delighted that the founder of Helpline, Maureen Cable, has agreed to an on-going consultancy role so we can leverage her expertise.
Combined with Careline365, who joined the Appello Group in 2022, Helpline will enable us to make even greater strides into the private pay sector and bring digital solutions to a wider audience.”
The businesses will integrate over the months ahead, with no change to the services we offer, other than the continued focus on bringing new digital life-enhancing propositions whenever possible. With customer focus at the heart of both companies, the culture of both businesses is very complimentary.
There will also be no change in the locations that we operate from – the new group will keep its core people locations in New Milton, Exeter, Chippenham, Norwich, Dorchester, Bracknell, and Preston, as well as the significant UK-wide non-office-based employees that we have built.
We look forward with significant excitement to using the combined business to bring even greater benefit to our collective customers in the future.
About Appello Group
We are Technology Enabled Care (TEC) experts, operating some of the UK’s leading TEC brands which support more independent living for circa 350,000 people in later life, or with vulnerabilities.
From individuals living in their own homes to those in retirement housing, the Appello Group provides solutions that enable the ageing population to enjoy better and safer lives.
Whether we’re providing an emergency careline response, or improving wellbeing through our digital TEC innovations, we are always focussed on our customers and driving better outcomes for their future living experience.
About Careline365
At Careline365 we are acutely aware of the challenges older people face. As the years advance, health issues can mean that day to day tasks become more difficult. Sometimes this can mean giving up on the idea of living independently altogether. We believe that this doesn’t have to be the way.
Careline365 provide telecare services and personal alarm products for the vulnerable and ageing population. Our mission is to help as many people as possible live safe and enjoyable later lives. Careline365 alarms are monitored by our UK-based, in-house Response Team. The team are available 24/7, 365 days a year, providing an essential telecare service for emergency help and assistance. www.careline.co.uk