• For immediate assistance please see below the correct contact details for specific departments:
  Monitoring service enquiries: 0333 321 6470 Consumer Sales Enquiries: call 0333 321 4025 Digital Support enquiries: call 0333 005 0141 Business enquiries: call 0333 321 6472 Dispersed alarms: 0333 321 4030 HR enquiries: 01425 626 337 Finance enquiries: 0333 005 0464 Feedback: 0333 005 0148

• As the UK’s phone/telecoms infrastructure is changing, by 2025 telecom providers such as BT and Virgin will have switched off their analogue telephone network and transferred all their customers to digital phone lines. Therefore, all analogue alarms need to be upgraded to digital alarms as continue to experience an increasing number of failed calls.
  Some of the benefits of the digital upgrade are: 1. Faster connection time to the monitoring centre. 2. Reduction in first time call failure rates. 3. No call queues.

• Appello Careline is our award-winning monitoring service, which provides 24-hour support to the housing, health and care sectors.
  We support over 300,000 people across the UK to receive the right support at the right time. From a health and wellbeing emergency to a leaking tap, our digital centre receives over 7 million calls annually including c.1.7 million digital calls handled by operators. This is with unprecedented capabilities and experience in NOWIP (BS8521 – 2) and SCAIP (EN50134 – 9) digital protocols.

• We have two hardwired devices we can offer you and your organisation.
  Smart Living Solutions (SLS) - is the market leading digital Technology Enabled Care (TEC) suite. Visit our SLS page to find out more: https://appello.co.uk/services/smart-living-solutions/ SmartConnect - simpler version of Smart Living Solutions. Visit our SmartConnect page to find out more: https://appello.co.uk/services/smartconnect/

• To determine the cost of our products, we would need to know a bit more about your requirements and specifications, such as the layout of the property and number of rooms etc.
  Contact our sales team at sales@appello.co.uk for more information.

• For any job opportunities at Appello please visit:
  https://cezanneondemand.intervieweb.it/appello/en/career

• Our delivery time will depend on the size of your digital project, which product and how many you require.

• If you need a new alarm system, please contact our sales team at:
  sales@appello.co.uk

• You can purchase a new pendant by contacting our sales team on
  0333 321 4025 or email: sales@appello.co.uk

• For cancellations please contact:
  sales@appello.co.uk

• For equipment fault:
  Visit: www.appello.co.uk/digitalsupport or call: 0333 005 0141

• We have one dispersed alarm:
  SmartLife is the UK’s first digital dispersed alarm with interoperability. It provides housing and care providers with the reassurance of compatibility with the UK’s digital telecoms network. Visit our SmartLife page to find out more: https://appello.co.uk/services/smartlife/

• As the digital switchover is already ongoing, we recommend you start your digital upgrade as soon as possible. The earlier the better to reduce the risk of call failures.

• If you are looking to purchase a fall pendant please contact our sales team:
  sales@appello.co.uk

• We can install ourselves and use approved sub-contractors for the cable installation and direct staff for device configuration and commissioning.

• The IP device is compatible with the Appello monitoring service, however other platforms can receive NOWIP protocol.

• Cat5e minimum standard. Cat 6 is not required as bandwidth requirements are aligned to Cat 5.

• Minimum requirement business broadband with 2-5mb.

• The IP heartbeat, this enables us to identify if all components in the systems are working appropriately. All other data such as emergency and social calls can be monitored within our cloud applications, AppelloHQ.

• Video door entry is a common option with Smart Living Solution, this can be discussed as part of your specification.

• One Year.

• We can do but not alarm devices as we need to ensure 100% availability for critical calls.

• Digital systems are very reliable and mitigate the c10% first time call failure rate experienced with analogue systems due to the telecoms network upgrade. Appello have enabled over 13milllion digital calls, and have been installing digital systems for over 5 years.