New contract wins for Appello mean the 24-hour control centre maintains its position as the UK’s largest monitoring provider, supporting more than 190,000 individuals across the UK.
Dartford Borough Council have returned to Appello, due to the exceptional quality of service provided and ability to tailor services to meet specific requirements. The two-year contract will see Appello providing telecare monitoring service to the council’s telecare customers within their supported housing schemes.
Alison Haines, Supported Housing and Finance Manager for Dartford Borough Council Housing Services said “Our residents’ safety and security are vitally important to us. Whilst most of our residents are able to maintain their independence with minimal support, for some having this facility is a lifeline.
We are delighted to return to Appello for these telecare monitoring services, who have shown their ability to provide a high-quality monitoring service whilst meeting the specific requirements of Dartford Council.”
Teign Housing, in South Devon, has signed a new three-year agreement with Appello to supply monitoring for more than 1250 personal emergency alarms in use by its residents and provide an Out of Hours service to approximately 3600 properties. The contract was awarded following a competitive tender process and demonstrates Appello’s ability to meet housing providers needs for quality and value.
Angela Gibson, Neighbourhood Services Manager for Teign Housing said “TeignCare provides a vital service to many people across Teignbridge and is an important part of our wider work to support customers to remain independent. We are pleased to be in partnership with Appello and to be working together to provide residents with a reliable, cost effective and essential service.”
Gill Atkey, Monitoring Services Director, at Appello said “These new contracts are a great start to 2019 and demonstrate the value our customers put on the quality of services we deliver. They are testament to the level of the service we provide and the expertise and commitment of our team. We are looking forward to working in partnership with Dartford and Teign and making a difference for their residents. “