We provide emergency alarms and assisted living services to individuals across the UK.
Go to siteCareNet EVO is the leading digital Technology Enabled Care (TEC) call handling platform from Appello. Designed to support the evolution to digital services, CareNet EVO enables monitoring services providers to evolve their services to meet the changing needs of customers. Built on a foundation and infrastructure of market leading services including Microsoft Azure, Amazon Web Services (AWS) and Genesys, CareNet EVO offers TEC monitoring providers with undisputed stability, scalability and flexibility in service delivery.
CareNet EVO has been built specifically for the delivery of digital services, with the backward capability to monitor legacy analogue equipment.
The User Interface has been designed with call operators and efficiency in mind, with navigation and access to information at the heart of the design.
CareNet EVO is built on a robust infrastructure delivered by Microsoft, Amazon and Genesys all recognised in the Gartner® Magic Quadrant.
Trusted by monitoring providers across the UK. CareNet EVO has enabled the management of millions of digital TEC calls, more than any other call handling platform.
CareNet EVO is provided with the cloud-based application AppelloSBR which enables monitoring centres to allow their customers and staff to access and edit data in CareNet EVO remotely.
Technology and innovation are changing rapidly, CareNet EVO is designed as a future proofed application, that can integrate with next generation technologies.
CareNet EVO enables in depth reporting and data analysis to manage the delivery of careline services and build exceptional customer management processes.
An exceptional team of organisations and providers ensures CareNet EVO is designed by dedicated professionals who ensure resilience in your monitoring service delivery.
By developing CareNet EVO inhouse, we have the ability to manage upgrades and scalability in house when necessary.
Through using the most secure data provider, Microsoft Azure, CareNet EVO manages personal data to the highest standards.
As a cloud application, CareNet EVO is highly secure and provides remote access for operators working remotely.
The speech quality through CareNet EVO has been upgraded for even clearer communication between resident and operator.
Continued innovation
Appello identify increasing call failure rates and limitations of analogue telecare equipment.
Appello launch Smart Living Solutions, UK’s first digital emergency call and wellbeing system. This grows to support over 10,000 people in 24 months.
Appello commission 100th SLS system and reach over 2m digital social and emergency calls through SLS.
The Appello Cloud is launched bringing together multiple applications to support a digital era of Technology Enabled Care.
Facial recognition and voice activation options added to door entry range.
Appello introduces SmartConnect and SmartLife into their SmartTEC range.
Housing21 named in top 10 digital housing providers in the UK for use of Smart Living Solutions.
Appello and Housing 21 awarded Best Use of Technology in Seniors Housing.
Appello complete SLS installation in 500th housing development and surpass milestone of managing over 10 million digital calls.
Over 25,000 digitally connected customers.
Over 12 million digital calls managed.
Technology Enabled Care is changing rapidly with new devices, innovations and services being developed to meet changing demands with the health, housing and social care sectors.
The CareNet EVO call handling platform is an open environment which enables monitoring service providers to embrace these technologies and deliver a wider breadth of services to your customers.
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